topic Re: Indoor camera sensing motion when nothing is there in Cameras and Doorbells

Indoor camera sensing motion when nothing is there

BDG88 — Sun, 13 Feb 2022 15:04:32 GMT

Several times a day I will get a motion alert from one of my cameras. There is never anything there. The sequence is always the same - the image goes black, I can hear a clicking sound and then the image comes back. The cameras are located in an unoccupied house and this usually happens at night. Any ideas?

Re: Indoor camera sensing motion when nothing is there

NicoNico — Tue, 15 Feb 2022 00:13:56 GMT

As a point of reference, I sometimes get "people" alerts from my indoor cameras from reflections in windows (it's that sensitive), so I would double check if your windows are getting weird reflections from things happening outside. Could be: headlight reflections from cars, trees moving, etc.

Re: Indoor camera sensing motion when nothing is there

Brad — Tue, 22 Feb 2022 20:17:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Indoor camera sensing motion when nothing is there

SteveT1 — Tue, 08 Mar 2022 03:26:11 GMT

Hi everyone,

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,

Steve

Re: Indoor camera sensing motion when nothing is there

SteveT1 — Thu, 10 Mar 2022 01:44:55 GMT

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve