topic Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed. in Cameras and Doorbells

2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Ddp — Sat, 18 Dec 2021 02:08:58 GMT

I purchased 8 cameras and had them professionally installed a little over a year ago and 2 have already failed. I thought google/nest would produce a more reliable camera but they aren't standing behind their product. A 25% fail rate seems extremely poor to me. Has anyone else had failed cameras? Did Google stand behind their product? I'm very disappointed in the equipment and the lack of support

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already fail

MplsCustomer — Sat, 18 Dec 2021 02:41:06 GMT

@Ddp

We have two Google Nest doorbells and several cameras and hubs. Our first product, a Nest Hello doorbell, purchased in April 2019, started to malfunction and was replaced by Google in July 2020 and we were able to return the failed doorbell to Google for a free replacement. The replacement doorbell and all of the other devices are working fine. (We're not happy that the new Google cameras and doorbells released in the fall of 2021 work only with the Google Home app, but that's another story and we're hoping Google migrates Nest functionality to the Google Home app to support the new cameras.)

Have you tried contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en ?

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Brad — Wed, 09 Mar 2022 19:26:12 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Ddp — Thu, 10 Mar 2022 02:43:23 GMT

Hi Brad,

Unfortunately the only answer anyone had was to replace the cameras at my own cost. I called Google and tried to trouble shoot with them. Also, Ontech technicians come out to both locations to look at them. I understand from the Google technician that the cameras had 2 year warranties under Nest but Google was no longer honoring that. And neither Google nor Ontech could fix them or offer any support for the fact I had purchased so much hardware and now had to already replace 2 cameras at my own expense. Both cameras failed only a little over a year after they were professionally installed. That’s a 25% failure rate. It has certainly shaken my confidence in Google and the google products. If there is any way to refurbish the 2 cameras that quit working, I’d be interested in doing that. I’d appreciate any help you can offer.

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Brad — Thu, 10 Mar 2022 17:20:37 GMT

@Ddp

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Brad — Mon, 14 Mar 2022 18:49:57 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: 2 outdoor cameras failed. I bought 8 cameras a little over a year ago and 2 have already failed.

Brad — Tue, 15 Mar 2022 18:55:49 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.