topic Re: Outdoor cam full of water in Cameras and Doorbells

Outdoor cam full of water

RobertPTF — Mon, 28 Feb 2022 16:03:31 GMT

My camera is wet on the inside. Don’t know if it is rain or condensation or something else.

It has just gone out of 2 year warranty.

Phoned for help but only got:

1 don’t use it

2 out of warranty so not interested

3 no advice on how to dry it out

I bought this as a premier (expensive) product and frankly I expected more than 2 years from it.

Any experience on drying cameras out or compensation to get a replacement?

Thanks

Re: Outdoor cam full of water

Brad — Mon, 07 Mar 2022 19:32:55 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Outdoor cam full of water

windracer — Wed, 09 Mar 2022 17:48:43 GMT

I just encountered the same thing on one of my outdoor cameras. It's under a soffit and everything, so not sure how water got into it. It makes the display blurry. How can this be dried out? It was purchased in Feb 2019 so also over two years old. Does that mean the only way to fix is to replace??

Re: Outdoor cam full of water

Brad — Wed, 16 Mar 2022 16:14:10 GMT

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.