topic Re: Change wifi connection in Cameras and Doorbells

Change wifi connection

cramer236 — Wed, 16 Mar 2022 16:45:43 GMT

Have google/nest wifi setup using nest wifi router and point and additional google wifi points.

Have 5 Nest Cams and doorbell and all connect to nest router.

Even though connection points are physically closer they are not used.

How do we specify the point to use or reconnect the camera to wifi so the connection is redone?

Re: Change wifi connection

Jeff — Wed, 16 Mar 2022 16:21:11 GMT

Hi, cramer236.

Sorry for the connection issues you're having with your WiFi set up and cameras. I would love to help you get this figured out. I do have a few questions to help us narrow down what we're working with here.

Are you having trouble getting your cameras to connect at all, or just to certain points?
Are any of the points going offline?
Do you have any other devices aside from the cameras having connection issues?
When you run a mesh test, what is the connection strength for your points?

With a bit more info we can definitely sort this out. I look forward to hearing back from you. Thanks.

Re: Change wifi connection

cramer236 — Wed, 16 Mar 2022 16:45:21 GMT

Everything connects fine and mesh connection are great.

No real issues with connection but it is just that the different cameras do not necessarily connect to the nearest connection point.

So really just need to know how do we specify the point to use or reconnect the camera to wifi so the connection is redone?

Thanks.

Re: Change wifi connection

Jeff — Wed, 16 Mar 2022 17:57:35 GMT

Thanks for the extra info, cramer236.

I have personally seen this as well on my own setup where my Chromecast connects to a point that's about twice as far as the nearest point. There can be quite a few reasons why this might happen, but as long as performance hasn't been impacted negatively, it's actually a problem for your overall network health. The mesh network will adjust connections and configurations to maintain the most stable connections. It's sometimes a little hard to trust the network to do its thing, so to speak, but it really is what usually works best.

If you are concerned about the points and camera connection, you can try moving the points around a bit and test for impact. Sometimes direct line distance is not representative of actual distance in regards to network reach due to the types of walls the signal might be passing through or any possible types of interference.

Let me know if that makes any sense or if you have more questions.

Thanks.

Re: Change wifi connection

cramer236 — Wed, 16 Mar 2022 18:19:00 GMT

Make sense.

But do you know how to specify the point to use or reconnect the camera to wifi so the connection is redone?

Thanks

Re: Change wifi connection

Jeff — Wed, 16 Mar 2022 19:45:53 GMT

Hey, cramer236.

Honestly, there's no way to direct the connections. One thing you could try is to unplug the point the camera is connecting to long enough for it to connect to the desired, closer point. Once it's connected, plug the other point back and see if the connection flips or holds. It's worth giving a try.

Thanks.

Re: Change wifi connection

cramer236 — Wed, 16 Mar 2022 20:08:01 GMT

Thanks.

Re: Change wifi connection

Jeff — Fri, 18 Mar 2022 18:25:53 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if anyone has any more input or needs any help with a similar issue, I would be happy to keep it open. If there's more I can do, just let me know.
Thanks.

Re: Change wifi connection

Jeff — Mon, 21 Mar 2022 17:22:03 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks