topic Nest Doorbell - wired - camera stopped working after a week ... in Cameras and Doorbells

Nest Doorbell - wired - camera stopped working after a week ...

marike — Fri, 18 Mar 2022 01:57:25 GMT

We got our Nest Doorbell - wired - a week ago, everything was working great until week after installation, when the doorbell camera just magically stopped working ... with no warning, no notification. Either buffering or glitching or not working at all ... we have done soft reset and factory reset, rebooted wi-fi, checked the transformer, checked the power, turned off or lowered some settings, it is not too cold or too hot, I even brought in to charge it via USB but it didn't like it and started chiming non-stop. We followed all the error codes it came up with, still nothing. We did everything they said to to in troubleshoot page, still nothing. You can ring the doorbell, no problem but nothing else works. Why did it quit after a week, why not an hour or day after if there is a problem. Perhaps some of you have had this issue and could help out. Thanks

Re: Nest Doorbell - wired - camera stopped working after a week ...

marike — Fri, 18 Mar 2022 17:19:43 GMT

... and it completely stopped working last night, it does have power as it is wired and we can see it is connected to wi-fi but yet nothing is going on. Not sure what to do anymore.

Re: Nest Doorbell - wired - camera stopped working after a week ...

Brad — Fri, 25 Mar 2022 16:09:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest Doorbell - wired - camera stopped working after a week ...

marike — Sat, 26 Mar 2022 14:27:18 GMT

Unfortunately this problem hasn’t been solved. I was on chat with one of the support people last week for about 5hours and still nothing helped. They were really helpful though but nothing. Unfortunately I will have to send it back. Not sure why it worked only for a week. Thanks

Re: Nest Doorbell - wired - camera stopped working after a week ...

SteveT1 — Mon, 28 Mar 2022 01:17:39 GMT

Hi folks,

Appreciate the help @Brad. Sorry to hear about that @marike. We'll take this as feedback. You can always reach us out if you need assistance once you get your replacement device.

Regards,

Steve

Re: Nest Doorbell - wired - camera stopped working after a week ...

SteveT1 — Thu, 31 Mar 2022 01:33:25 GMT

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Nest Doorbell - wired - camera stopped working after a week ...

SteveT1 — Mon, 04 Apr 2022 00:40:12 GMT

Hey everyone,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve