topic Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works in Cameras and Doorbells

Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Rjrodriguezds — Sat, 19 Mar 2022 21:37:25 GMT

Had the camera since launch day, when I bought a two pack. One of these always has an issue. For a while it was giving me the error that it was loosing power and on battery mode even though it is hardwired (constant power). Floodlight doesn’t show up in app, nor does it turn on when there’s motion. It does work if I switch the breaker on and off. It also used to work if I clicked the emergency option on the camera (this stopped working after doing all items below)

Things I’ve tried:

I uninstalled it and rewired the whole thing (14ga wire) and checked all connections.
floodlight turns on when I switch breaker back on
Removed and re added the device through google home ( still no flood light), which took longer than usual
Installed the latest updates

This all caused the camera to finally show plugged in and video/audio work but there’s no way of getting the floodlights to work.

does anyone have any ideas? Can I get a replacement or retunr just one of these?

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

legendno6 — Sun, 20 Mar 2022 17:18:40 GMT

Yes, something has changed recently. I had the battery discharge issue until Mid-December, then it magically started working OK. The floodlight system has worked flawless for the past 3+ months.

Then, this weekend, the floodlight simply disappeared from the Home App. The light will cut on with motion in the yard at the same brightness as when it disappeared. It will also cut on if I turn the light switch off and on. But I have zero control of the floodlight in the app.

Camera is still there and is working perfectly.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Rjrodriguezds — Sun, 20 Mar 2022 17:29:39 GMT

Definitely. I will issue a support request.

I have zero control of the floodlight other than it turning on when I switch the breaker.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

legendno6 — Sun, 20 Mar 2022 17:38:13 GMT

Good luck. You've already performed all the troubleshooting steps (and even extras) that they are going to request. Because they always request the same ones. They will then escalate to an engineering team and tell you they will get back in 3 days. They won't. It will be weeks. Then they will get back with "still working on it." I think that is the support cycle.🤔😅

I can guarantee others are having the same issue, and probably will soon start piling on this post. That's why I came on here, so see if others had the same problem. You confirmed it.😊

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

LeetPete — Sun, 20 Mar 2022 22:53:52 GMT

I’m experiencing the same issue. My wife received a push notification saying that I removed the flood light from the home. We both can access the camera from the Google Home app, but all flood light functionality is gone.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

dirtfishking — Wed, 23 Mar 2022 15:14:59 GMT

Having the same issue, got a notification light was removed last weekend and now can only access camera and cant control the light at all but with motion, i reset and reinstalled teh whole thing and still the same

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Brad — Mon, 28 Mar 2022 15:32:19 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Rjrodriguezds — Mon, 28 Mar 2022 15:40:37 GMT

Thanks for your reply Brad. However there havent been any improvements and the camera has stopped working. I have yet to file a warranty request but I believe I have exhausted all options. It seems this is a known issue, which also others are experiencing.

How would you suggest we resolve it?

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

LeetPete — Mon, 28 Mar 2022 16:00:53 GMT

I was on the phone with customer service for 85 minutes last week trying to resolve this issue. They made me try resetting the camera, reinstalling, creating a new home, installing and reinstalling to the new home, using a different google account, and even using different cell phone to access the Google Home app. Nothing worked.

They also elevated my call to a supervisor who said my problem is unique but I pointed out there were multiple forum posts on this issue. Then they said they would inform the engineering team and I should get a response in 1-3 days. I was given a support ticket number. After 3 days, I had not heard back and also my camera started to experience the infamous battery drain issue despite being plugged in, so I emailed them asking for a warranty replacement. I was told they would have to get approval. Still waiting to here back. Needless to say, I am not happy.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

legendno6 — Mon, 28 Mar 2022 16:07:48 GMT

Nothing has changed. The floodlight disappeared from the app about a week ago with no interaction from me. The camera works fine. The floodlight comes on with motion as expected, but I have no control or visibility to it through the app. I can turn the light switch to the floodlight off and on and the floodlight will also come on. Everything seems to be working as expected, except I can not get the floodlight back into the home application.

Already performed the reset, reload, reinstall routine as everyone else here has also performed.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Brad — Wed, 30 Mar 2022 17:05:45 GMT

Hey folks.

I'm afraid this is not something that I can help troubleshoot on my end, it must be device-unique, or a bug of some sort. I would suggest that you contact Support to see what can be done.

Best regards,

Brad.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

dirtfishking — Tue, 29 Mar 2022 15:34:39 GMT

i had the same issue, after a week of resetting and reinstalling i returned it,

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Brad — Wed, 30 Mar 2022 17:08:19 GMT

@dirtfishking

I'm sorry to hear that you had a poor experience with this product! If that is what you wish to do, glad that you were able too.

Best regards,

Brad.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

LeetPete — Sun, 10 Apr 2022 03:05:25 GMT

It appears the latest Google Home app update fixed this issue. I have control of the floodlight again.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

SteveT1 — Sun, 10 Apr 2022 03:51:07 GMT

Hi folks,

I appreciate the help @Brad. Glad to hear it's working now. Do you still need further assistance with this? Otherwise we can consider this as resolved, and I will lock the thread.

Regards,

Steve

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

legendno6 — Sun, 10 Apr 2022 12:26:00 GMT

Did you have to do anything to get it to show up? My last Home update too me to version 2.50.1.7 and still no luck regaining control of the light.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

LeetPete — Sun, 10 Apr 2022 13:08:23 GMT

I didn’t do anything as far as I am aware. It just suddenly appeared again. The floodlight and the camera are shown as separate devices. Single pressing the floodlight turns it on, while holding it down opens the brightness setting. FYI my iOS app version is 2.50.1.7.

I also just received my replacement floodlight from Google after calling them again to initiate an advance RMA order. However, I will have to return it so I am not charged.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

legendno6 — Sun, 10 Apr 2022 13:21:35 GMT

I’m guessing mine will just reappear at some point. The battery drain problem just went away one day, I figure this will resolve itself as well. Product worked perfectly from Mid-Dec until the floodlight control disappeared.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Rjrodriguezds — Sun, 10 Apr 2022 18:16:12 GMT

Unfortunately not for me. The power issue appears to be somewhat improving. My camera spent a few days showing video with a “purple hue/tint”. Very weird. Now its going back to normal. The floodlight however is nowhere to be found.

Re: Nest Cam with Floodlight - Floodlight not Showing in App but Light Works

Rjrodriguezds — Sun, 10 Apr 2022 18:16:43 GMT

Not for me… the update didn't bring it back