topic Re: Another Peel/Flake Issue in Cameras and Doorbells

Another Peel/Flake Issue

DavidJB — Mon, 21 Mar 2022 20:25:33 GMT

Was just told by Google support that my Nest Hello doorbell warranty expired on April 15, 2021 despite the Nest warranty paperwork in the box stating I have a 2 year warranty (should be covered through April 2022). Customer service was short and said there was nothing they can do, even when I pointed out the 2 year warranty in the paperwork. I'm a loyal Google customer and really disappointed in this customer experience. I have an entire Google Home ecosystem in my house, own a Pixel 5, am a Google One member, and a Nest Aware/YouTube Premium/YouTube TV subscriber. You have a product defect on your hands with this doorbell. I see you've tried to make it right with some customers in here, hoping you can do the same for me. Thanks.

Re: Another Peel/Flake Issue

Frustratedddd — Mon, 21 Mar 2022 21:56:49 GMT

Are you UK?

I had exactly the same trouble with Google Support for a doorbell, and they said I still had warranty. They setup a replacement, and I sent the faulty doorbell back to them first! Huge mistake, as they never sent me a replacement, and that was way back in September 2021. I complained, and you will see my posts on here, but sadly Google hold the cards, and you have nothing. I gave up in the end, and they still have my bell.

Best thing is get rid of ALL the Google stuff.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Brave-Google-Senior-Support-Needed/td-p/25780

Re: Another Peel/Flake Issue

DavidJB — Tue, 22 Mar 2022 13:36:07 GMT

No I'm in the US. Standard practice here on replacement items is to send the faulty item back after you get the replacement. Crazy they requested you send yours in first, then didn't send you the replacement. How is a company of this size/reputation so bad at taking care of their customers?!

Re: Another Peel/Flake Issue

DavidJB — Tue, 22 Mar 2022 15:50:58 GMT

@Brad can I get some assistance please? Thanks.

Re: Another Peel/Flake Issue

DavidJB — Thu, 24 Mar 2022 16:29:35 GMT

@JohnF maybe you can help?

Re: Another Peel/Flake Issue

Brad — Thu, 24 Mar 2022 16:36:02 GMT

Hey there,

Thank you for your patience. I cannot assist you with Replacement inquiries here in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.