topic Re: Bait and switch- AGAIN in Cameras and Doorbells

Bait and switch- AGAIN

dantetron — Sun, 13 Mar 2022 17:36:20 GMT

Google, once again, has promised me services that got me to buy their product only to switch those services on me and DRAMATICALLY drive up the price.

I chose the Googe Nest Doorbell cam over Ring for one reason- the subscription service offered continuous video recording for $5/month. Correct me if I'm wrong, but to get continuous video recording I have to pay over 2x the price? A 200% price increase?

Google- don't insult my intelligence and respond with "oh but you get all these other wonderful things with that".

Explain to me how it's not price gouging by making me go from $5 to $12 to keep the service I bought the product for.

Thanks.

Re: Bait and switch- AGAIN

Brad — Mon, 21 Mar 2022 18:27:47 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Bait and switch- AGAIN

dantetron — Tue, 22 Mar 2022 14:40:27 GMT

Hi, Brad.

I do appreciate the response though it obviously lacks a solution.

Does Nest have any solution that will retain customers who don't appreciate 200% price hikes?

Thanks.

Re: Bait and switch- AGAIN

Brad — Tue, 22 Mar 2022 16:47:37 GMT

@dantetron

I am sorry if you have had a rough experience with Google/Nest. I can imagine it's been quite frustrating for you. However, I am afraid I cannot assist you with this inquiry because it does not pertain to these Nest Community Forums. You are welcome to leave your feedback or feature requests within the app, but these forums are to seek assistance from your fellow Community Members. If you are looking for direct support or feedback, please contact Support.

Best regards,

Brad.

Re: Bait and switch- AGAIN

aatienza — Fri, 06 May 2022 06:57:38 GMT

Hey dantetron,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie