Nest Doorbell Offline with Green Light and warping

KeithWages — Wed, 23 Mar 2022 13:23:06 GMT

Let me first say that I've had my nest doorbell (it's WIRED not battery - that wasn't an option in the labels up top) for at least 2 years. So I understand that it is getting 'older'. However, recently it has started showing sign of 'warping' or 'cracking' around the front part. It looks horrible. I live in Georgia and it's under 6' of a covered porch. So, the elements shouldn't be a huge issue.

More importantly, I keep getting notifications that started a week ago saying it is offline. I have looked and it still has the little green light above the camera and nothing around the big circle. Why is this all of a sudden happening? My wifi network (router is located about 30 feet away) doesn't recognize it anymore. How do I go about fixing this?

Re: Nest Doorbell Offline with Green Light and warping

Brad — Wed, 23 Mar 2022 15:21:29 GMT

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.

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Nest Doorbell Offline with Green Light and warping

Re: Nest Doorbell Offline with Green Light and warping