topic Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3 in Cameras and Doorbells

Battery Doorbell not connecting to my new Telstra Smart Modem 3

Cabbiepat — Thu, 17 Mar 2022 20:19:10 GMT

I have replaced my Telstra modem with the new Smart Modem 3. Now my battery doorbell won't connect to the wifi. Can someone help me please? I'm in Australia...

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

Brad — Wed, 23 Mar 2022 21:38:01 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

Nest7 — Sun, 27 Mar 2022 07:06:52 GMT

I am having the same problem trying to connect mine to my new Nokia modem!

Please help!

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

SteveT1 — Mon, 28 Mar 2022 03:35:23 GMT

Hi everyone,

Appreciate the help @Brad. You will need to update your Wi-Fi settings if you are not using the same SSID and password for your new modem.

You can check this article on how to Change camera and doorbell Wi-Fi settings for detailed steps.

Regards,

Steve

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

SteveT1 — Thu, 31 Mar 2022 03:45:36 GMT

Hi folks,

It's me again. Just checking in to see if the article shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

Cabbiepat — Thu, 31 Mar 2022 03:54:26 GMT

Yeah. All good now mate, thanks. 🙂

Re: Battery Doorbell not connecting to my new Telstra Smart Modem 3

SteveT1 — Thu, 31 Mar 2022 05:40:49 GMT

Hi everyone,

Glad to hear that. As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread. Thanks!

Regards,

Steve