topic Re: Timeline is gone in Cameras and Doorbells

Timeline is gone

AMK — Wed, 09 Mar 2022 01:01:52 GMT

When I go to my Nest page on my computer I see the live view outside, but normally if I click on the live view, I get previous videos of today and past days, like a timeline. Now I can't find anything.

On my android phone, I do see like screenshots of happenings all day, but when I click on them nothing happens.

Who knows what this is?

Re: Timeline is gone

Brad — Tue, 15 Mar 2022 15:42:55 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Timeline is gone

Brad — Mon, 21 Mar 2022 18:09:58 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Timeline is gone

Brad — Thu, 24 Mar 2022 18:20:32 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Timeline is gone

AMK — Fri, 25 Mar 2022 11:20:03 GMT

Yes I can't find my timeline on my computer. Only the live screen. There is no knob to fix it. I checked also my settings.

Re: Timeline is gone

Brad — Fri, 25 Mar 2022 15:49:41 GMT

@AMK

Do you have an active Nest Aware subscription?

Best regards,

Brad.

Re: Timeline is gone

Brad — Mon, 28 Mar 2022 16:44:22 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.