topic Re: Is there a way to retrieve history a few minutes prior to nest aware subscription? in Cameras and Doorbells

Is there a way to retrieve history a few minutes prior to nest aware subscription?

Mom — Sat, 01 Jan 2022 09:30:07 GMT

A guest was outside my young child's door in the middle of the night. I need to know if they came from the hall or from her room... I only saw the moment outside the door and I need the few seconds prior. I immediately signed up for nest aware but I was a few minutes too late. Is there anyway to get history a few mins prior?

Re: Is there a way to retrieve history a few minutes prior to nest aware subscription?

Rubes — Sun, 02 Jan 2022 04:28:34 GMT

Unfortunately not. The video recording is only captured at the start of the subscription.

Re: Is there a way to retrieve history a few minutes prior to nest aware subscription?

Mom — Sun, 02 Jan 2022 12:10:48 GMT

I was afraid of that. Does the recording exist somewhere and I cannot access it, or did it never record the moment? Could a legal request for it make it available?

Thank you.

Re: Is there a way to retrieve history a few minutes prior to nest aware subscription?

Brad — Wed, 30 Mar 2022 21:19:51 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

P.S Thanks for your help, Rubes!

Re: Is there a way to retrieve history a few minutes prior to nest aware subscription?

Brad — Mon, 04 Apr 2022 17:56:35 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.