topic Cannot access camera via Internet in Cameras and Doorbells

Cannot access camera via Internet

Demji — Sun, 03 Apr 2022 17:01:08 GMT

Hello,

i have set up my first camera which is accessable by Wifi without issues. It is uploading recordings into the cloud and everything works.

But the most important thing is not working: it does not stream when i am outside of wifi.
i tested my access to other devices through the Google home app. I can switch my tv on and off. But the cameras stream is taking forever.

i even put a repeater close to it - got 60mb/s…

tried switching dns settings (since i use a pihole) and ipv6 from native to ipv4 - no change.

any ideas? Else ill just return it to my vendor..

thanks

Re: Cannot access camera via Internet

EmptyNester — Sun, 03 Apr 2022 18:27:59 GMT

Wow, that is a strange one.

#1 I know this sounds crazy but fully power down the phone for about 60 seconds and then power it back up so that it re-registers itself on the cellular network.

#2 Temporarily try it on another phone or device (like a tablet or iPad).

#3 by any change do you have the NEST MESH routers where this is located? If you read thru the various threads there may be a known issue there.

#4 if you are on an iPhone go into SETTINGS-->CELLULAR and make sure Cellular Data is set to ON

#5 if you are on an iPhone go into SETTINGS and scroll way far down until you see GOOGEL HOME and make sure CELLULAR DATA is set to ON.

... let me know of any of these helps narrow down the problem.

Re: Cannot access camera via Internet

Demji — Sun, 03 Apr 2022 18:42:36 GMT

Hello,

thank you. The first suggestion worked. Any ideas why? I mean, i am using my phone in a regular base with homekit and other stuff- something like this Haus never happened before. My ISP is Not best here at home so i will test tomorrow when i am outside but I already got a more stable stream than before.

Re: Cannot access camera via Internet

Demji — Mon, 04 Apr 2022 09:58:15 GMT

Hello again, today its not working again. This cannot be a solution to reboot my device every day.

Re: Cannot access camera via Internet

Demji — Mon, 04 Apr 2022 10:02:53 GMT

And i found the solution: i got dual SIM and my first provider seems to not like the camera. When i switched to the second it started working.

Re: Cannot access camera via Internet

EmptyNester — Mon, 04 Apr 2022 18:52:18 GMT

Wow,,,, that was brilliant that you were able to nail this down like that. I will try and remember this but I have to think that there are not that many folks with Dual Sim.... maybe I'm wrong.

Re: Cannot access camera via Internet

Demji — Mon, 04 Apr 2022 20:36:35 GMT

My guess is having two providers is troublesome. I cannot imagine why though.

a Bit later i had issues again so i disabledv one completely. Since then it seems to be working.

Re: Cannot access camera via Internet

Brad — Tue, 05 Apr 2022 18:04:43 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for your help, @EmptyNester!

Re: Cannot access camera via Internet

Demji — Tue, 05 Apr 2022 18:11:39 GMT

Hello,

no thank you. I could isolate the issue. As long as I only use 1 SIM it is working. Dont know why its having problems though just from a logical perspective since you select a provider which is preferred for mobile data

Re: Cannot access camera via Internet

Brad — Tue, 05 Apr 2022 19:29:02 GMT

Hey Folks.

I am relieved to hear that your issue is resolved. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.