topic Re: Nestcam IQ Indoor Beta new Account in Cameras and Doorbells

Nestcam IQ Indoor Beta new Account

Kirimoar — Tue, 21 Sep 2021 06:42:23 GMT

Hello!

I recently acquired an old Nest Cam IQ Indoor which seems to be a part of a beta-program.
My problem is that it's not possible to connect it to a new (my) Google-Account. It says that it already is connected to another Google-Account.
I know the previous owner and he says that it is NOT connected to any of his accounts anymore. So he can't help me.

I also tried to reach out to "beta@nestlabs.com" (as suggested by the Google-Nest-Support) but it seems that this e-mail-address is not working anymore.

Does anybody have an idea how to fix this?

Greetings, Christian

Re: Nestcam IQ Indoor Beta new Account

mdr2 — Tue, 21 Sep 2021 14:52:31 GMT

Hello Kirimoar, did you try doing a full factory reset on the camera?

Re: Nestcam IQ Indoor Beta new Account

Kirimoar — Tue, 21 Sep 2021 15:05:13 GMT

Hello,

yes I tried - however, the result was the same. Camera still says that it is already connected to another account (but nobody knows to which one).

Re: Nestcam IQ Indoor Beta new Account

mdr2 — Tue, 21 Sep 2021 15:29:52 GMT

Hmmmm, I don't think this is a beta issue so they may not respond. Maybe try this site instead to report the problem:

https://support.google.com/googlenest/gethelp

Re: Nestcam IQ Indoor Beta new Account

Kirimoar — Tue, 21 Sep 2021 15:55:12 GMT

Hi,

that's where I originally tried to get help. However, even with the serial number they couldn't find the camera in their system.

Therefore, they advised me to write to the beta-email, but I think it doesn't exist anymore.

Re: Nestcam IQ Indoor Beta new Account

Cbarry — Fri, 25 Mar 2022 12:45:16 GMT

Just seeing this, but the person hat sold this to you broke the rules of beta program. They will only work with the email account used in the beta program. You should ask for your money back.