topic Re: Best aware not working all the time in Cameras and Doorbells

Best aware not working all the time

Fiscgeb — Mon, 14 Mar 2022 22:00:25 GMT

My Nest aware is not recording an event when the deer come into the yard, and hasn’t been for some weeks. Today, my driveway camera failed to record my red car leaving or returning. It does record the wind though and living in Oklahoma that’s most of the time. My sensitivity is set on medium.

Re: Best aware not working all the time

Brad — Mon, 21 Mar 2022 18:16:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Best aware not working all the time

Fiscgeb — Wed, 23 Mar 2022 02:23:03 GMT

Nothing has changed

Re: Best aware not working all the time

Brad — Wed, 23 Mar 2022 16:10:32 GMT

@Fiscgeb

Have you looked into using Activity Zones to regulate your alerts and events? You can edit these zones to remove alerts for certain things, or specify which alerts and events to record.

Best regards,

Brad.

Re: Best aware not working all the time

SteveT1 — Tue, 29 Mar 2022 00:11:57 GMT

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

Re: Best aware not working all the time

Fiscgeb — Tue, 29 Mar 2022 00:43:01 GMT

I appreciate you both responding but nothing has changed. Sometimes it records and notifies me and sometimes not. I see other people are having the same or at least similar problems. Pretty frustrating

Re: Best aware not working all the time

SteveT1 — Wed, 30 Mar 2022 01:08:45 GMT

Hi there,

Thanks for the reply. What type of Nest Camera are you using? Is this happening to all of your cameras?

Regards,

Steve

Re: Best aware not working all the time

SteveT1 — Sun, 03 Apr 2022 06:32:26 GMT

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Best aware not working all the time

SteveT1 — Wed, 06 Apr 2022 22:37:37 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Best aware not working all the time

Brad — Thu, 07 Apr 2022 22:42:00 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.