topic Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App? in Cameras and Doorbells

When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

kabylewolf — Wed, 05 Jan 2022 18:16:40 GMT

Can someone explain WHY these Nest Cameras do not appear in the Nest app? When can we expect it?

I specifically wanted cameras that I can observe from a web browser while at work. I had my nest Doorbell do exactly that with the Nest dashboard so I had NO IDEA I couldn't do the same with the nest Cameras. Why was this allowed on the IQ Nest cameras, but not THESE nest cameras?!

If there is no expected ETA for Nest integration, can you just say so? I want to return these right away if nest integration is not on the horizon. What the hell.

Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

bradJ81 — Wed, 05 Jan 2022 19:33:44 GMT

My understanding is it won't happen ever., The Nest App is being phased out to be replaced with a more seamless experience within the Google home app

Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

MplsCustomer — Wed, 05 Jan 2022 20:49:29 GMT

@kabylewolf

You are yet another customer who has discovered that the new Google Nest cameras and doorbells released starting in the fall of 2021 work only in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Google's explanation can be found in these blogs on this forum, along with customer reactions:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

Brad — Thu, 07 Apr 2022 17:21:08 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

Brad — Mon, 11 Apr 2022 18:48:06 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: When will Nest Cameras (outdoor/indoor battery) work with the Nest App?

Brad — Thu, 14 Apr 2022 20:22:07 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.