topic Re: Charged Nest Camera, it will no longer show video... Says it's offline in Cameras and Doorbells

Charged Nest Camera, it will no longer show video... Says it's offline

tontiz218 — Sun, 03 Apr 2022 19:14:51 GMT

I purchased and installed my Nest wireless camera with no problem. There battery was low so I unmounted the camera and charged it. Fully charged camera is remounted but will not connect? Any suggestions?

Re: Charged Nest Camera, it will no longer show video... Says it's offline

S3bryan — Mon, 04 Apr 2022 02:41:47 GMT

This is just a suggestion as it worked for me.
go into the app and delete the cameras. But remember you will need the code on the camera. The numbers are small and not just small think microscopic, but they are there. Now add the camera back. The new nest cameras have a weaker wifi chip so they tend to complain “hey no wifi”
Also before you wipe out the camera, check within google home, wifi, devices. Do you see it has wifi?

Re: Charged Nest Camera, it will no longer show video... Says it's offline

Brad — Fri, 08 Apr 2022 16:51:06 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Charged Nest Camera, it will no longer show video... Says it's offline

kmirkin — Wed, 18 May 2022 14:42:38 GMT

I am having a similar issue still with "video unavailable". Camera fully charged, factory reset, restarted, etc. Need resolution to this or replacement camera. There are now several different threads with this issue and your team seems to be doing nothing to fix it besides blaming everyone's router and internet speed.