topic Wired Nest doorbell notifications do not show photo in Cameras and Doorbells

Wired Nest doorbell notifications do not show photo

SMatisse — Sun, 10 Apr 2022 16:20:41 GMT

Hi, we've had our wired Nest doorbell for several years. Until recently, every time there was a push notification that someone was at the door, it would include a still photo of the person. Now, however, in order to see who was there, I have to make a mental note of the time, then click on the notification, then scroll VERY SLOWLY through "person events" to see who was at the door. Difficult, time-consuming, and perhaps not the way the app should be working? (Spent an hour on Chat with Support. Got hung up on 😕 )

Any suggestions appreciated.

Re: Wired Nest doorbell notifications do not show photo

SteveT1 — Wed, 20 Apr 2022 22:46:14 GMT

Hi there,

I'm sorry to hear about your support experience. We’d like to know about what happened. Could you share the Case ID of your interaction with our team so we can check?

Regards,

Steve

Re: Wired Nest doorbell notifications do not show photo

SteveT1 — Sun, 24 Apr 2022 05:26:27 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Wired Nest doorbell notifications do not show photo

SteveT1 — Mon, 25 Apr 2022 06:27:11 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve