topic Re: App version 5.68.0.11 update in Cameras and Doorbells

App version 5.68.0.11 update

NestGuy55 — Sat, 09 Apr 2022 14:05:29 GMT

Recent update to the app (5.68.0.11) has caused issues streaming camera feeds on all 3 iOS devices that I have. Stream will play ok for maybe 60seconds and will then revert to the blue swirling loading icon. No other changes have been made to our home network and no other issues experienced with other app/devices on the the network. Any advice would be much appreciated?

Re: App version 5.68.0.11 update

Rubes — Sun, 10 Apr 2022 03:45:36 GMT

Yep I’ve also experienced this exact behavior.

Re: App version 5.68.0.11 update

Puka31 — Tue, 12 Apr 2022 01:46:46 GMT

Same!!! Very frustrating as I am paying for Nest Aware!!

Re: App version 5.68.0.11 update

SteveT1 — Thu, 14 Apr 2022 03:53:03 GMT

Hi folks,

I appreciate the help @Rubes. Sorry to hear about your experience in the Google Home app. Are we still getting the same concern? I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: App version 5.68.0.11 update

NestGuy55 — Thu, 14 Apr 2022 05:15:19 GMT

Hi Steve, yes still an ongoing problem. No solution has been posted. Just to clarify, it is the Nest app not Google Home app. Thanks, Dave.

Re: App version 5.68.0.11 update

Puka31 — Fri, 15 Apr 2022 01:13:27 GMT

Yes. Still going on. Thinking about exploring other options.

Re: App version 5.68.0.11 update

Ruud — Mon, 18 Apr 2022 14:14:57 GMT

Hello,

I have the same problem with all my cameras. This issue has been present since the update 5.68.0.11 on 7th april. Can't be offered a working downgrade??

Hope for a quick solution!

Re: App version 5.68.0.11 update

Damian44 — Mon, 18 Apr 2022 22:57:58 GMT

Same issue here and it's definitely a Nest app problem since my Eufy app works just fine and so do all other apps. Is Google reading these problems? Are they going to fix it? Because I am paying them for this. It keeps recording everything 24/7 but what is the point of it if you can't watch?

Re: App version 5.68.0.11 update

Ruud — Tue, 19 Apr 2022 07:12:41 GMT

Hello, I switched to the "Google Home App" and I have the impression that this is exactly what Google wants! Same as with the Nest app for AppleTV. It stopped working after I switched from a Nest account to a Google Nest account.

I have no idea if they're going to do anything about it, but I'm afraid not. We are at the mercy of the great Great GREAT Google

Re: App version 5.68.0.11 update

Puka31 — Thu, 21 Apr 2022 02:58:01 GMT

I have 4 cameras and they are useless if I can’t view the history.

Re: App version 5.68.0.11 update

NestGuy55 — Thu, 21 Apr 2022 17:16:05 GMT

Hi, thanks for the suggestion. Have tried the Google home App for a couple of days and have found that it also freezes or the screen goes black. The added issue in Google home is that you can’t always tell that the stream has frozen as there is no time displayed in the image unlike the nest app.

Re: App version 5.68.0.11 update

GoogleRuinsNest — Sat, 23 Apr 2022 21:46:50 GMT

Same problem here. Latest update has made the app worse. Release notes simply say "bug fixes and enhancements" just like the past 50 updates. Yet I see no improvement. It's only worse. I think this is google trying to get us to stop using the nest app. Does anyone know how to revert back to an older version?

Re: App version 5.68.0.11 update

Nancy316 — Sun, 24 Apr 2022 20:09:03 GMT

Yes. Issue still going on with scrubbing history and app freezes constantly. All of my Apple products .. same issue. IPhone 10 sometimes better, but not like before I chose to download the latest update 2 weeks ago. This is very frustrating and the longer it goes on the more folks are getting pissed off. Please make it a priority with a new update that fixes this bug.

Re: App version 5.68.0.11 update

Brad — Mon, 25 Apr 2022 17:36:10 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. This issue is being looked into. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: App version 5.68.0.11 update

WesleyGia — Wed, 04 May 2022 14:37:29 GMT

What do I need to do to resolve this issue. We have a subscription to nest ware too