topic Re: Nest Camera Live Video not working in Cameras and Doorbells

Nest Camera Live Video not working

JamesE — Thu, 14 Apr 2022 04:44:58 GMT

Nest camera live video doesn't work (shows as either unavailable or connects, but just shows a black screen) on Gen 2 Nest Camera (indoor, connected to power), but weirdly video history works completely fine (i.e. you can go into history and watch a video of yourself being frustrated).

I've tried:

Deleting it from Google Home and reinstalling it
Unticking the two checkboxes within Nest Wifi Settings (as recommended elsewhere)
Moving it to different power points
Having it right next to the router

I run a Nest wifi mesh in my house, with Australian Broadband NBN with 1gb download and 50mb upload (seen through the Nest Wifi)

My gen 1 Nest Camera (that works through the Nest Home app, works fine).

Re: Nest Camera Live Video not working

Gnlca — Thu, 14 Apr 2022 12:07:43 GMT

I have the same issue 😞

Re: Nest Camera Live Video not working

FAOGozalo — Wed, 29 Jun 2022 20:30:06 GMT

I'm having a very similar issue. Also on a Google Mesh netwotk with a Google (Nest) Door Bell (Battery). Everything works and I can actually test the speed on the camera but can't get Live Video to work at all. Any help would be gratefully appreciated

Re: Nest Camera Live Video not working

Gnlca — Thu, 14 Apr 2022 21:48:44 GMT

Maybe I should have mentioned, that I don't use the Nest wifi mesh.
Also I only have one Nest cam indoor wired 2nd gen.

Re: Nest Camera Live Video not working

digdigd — Wed, 20 Apr 2022 13:18:45 GMT

Same issue. Has anyone been able to resolve this issue?

Re: Nest Camera Live Video not working

FAOGozalo — Wed, 29 Jun 2022 20:29:32 GMT

Hi digdigd,

After doing 3 full factory resets, everything is working as it should. Previously, whilst on the set-up stages I would not get a feed from the camera but on the last attempt I did and everything started working as expected. Remember to disable the Wi-fi preferences if you are using a Google Wi-fi router.

Re: Nest Camera Live Video not working

Brad — Tue, 17 May 2022 18:22:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Nest Camera Live Video not working

JamesE — Tue, 17 May 2022 20:22:20 GMT

Yes - the live feed still doesn’t work. There isn’t a solution yet.

Re: Nest Camera Live Video not working

Brad — Thu, 19 May 2022 15:44:49 GMT

Hey folks.

I am afraid this is a known issue. No solution at this time, but we are still actively looking into it.

Best regards,

Brad.

Re: Nest Camera Live Video not working

markwilliams82 — Thu, 26 May 2022 21:19:02 GMT

How do you disable the WiFi preferences?

Re: Nest Camera Live Video not working

Alaama — Mon, 30 May 2022 10:19:59 GMT

I have the same issue !

Any solution ?

Re: Nest Camera Live Video not working

Alaama — Mon, 30 May 2022 10:22:43 GMT

Please let us know when a solution is available. Thank you in advance.

Re: Nest Camera Live Video not working

JamesE — Mon, 30 May 2022 10:29:23 GMT

Why can’t we get a refund since the product clearly doesn’t work.

Re: Nest Camera Live Video not working

JamesE — Mon, 30 May 2022 10:30:08 GMT

Not yet… bit ridiculous hey

Re: Nest Camera Live Video not working

markwilliams82 — Mon, 30 May 2022 10:38:57 GMT

2 weeks for a known issue and no fix is pretty poor to be honest considering how many people it seems to be affecting and also how it's affecting one of the whole reasons for having the cameras

Re: Nest Camera Live Video not working

Brad — Thu, 09 Jun 2022 17:05:47 GMT

Hey there,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad

Re: Nest Camera Live Video not working

Alaama — Thu, 09 Jun 2022 23:26:47 GMT

Hi Brad. Thank you for sending the information but I have tried this already for both my Nest-Cams and it doesn't change the issue.

When trying to view the live feed the audio is working but not the video and then message indicates that it can't connect to cam...

Re: Nest Camera Live Video not working

87john — Sat, 11 Jun 2022 18:07:37 GMT

I bought this for a reason, to be able to see live video. Is there a fix yet?

Re: Nest Camera Live Video not working

87john — Sat, 11 Jun 2022 18:13:47 GMT

How do I go about returning this and get my money back?

Re: Nest Camera Live Video not working

ldevlieg — Sun, 12 Jun 2022 23:33:00 GMT

I thought it was my camera, I'll hang out until I see the solution (or not)....