topic Re: Google 30M Outdoor Cam Power Supply in Cameras and Doorbells

Google 30M Outdoor Cam Power Supply

LarryW — Sat, 16 Apr 2022 14:29:56 GMT

I was just told that the 30 Meter Outdoor Cam Cable ONLY has a 15 day Warranty period

CAN THAT BE TRUE?

Here is the Cut and Paste;

Andrew · 10:20 AM

ME>> WOW a $40 is bad under a year and no option

10:21 AM

We only have an option to replace it if it is under the return window.

Andrew · 10:21 AM

ME >> OK well this was a waste of money and time

what is the Warrwnt 30/90 ? days

10:22 AM

It is under the return window for 15 days from the day of purchasing.

Andrew · 10:23 AM

ME>> OK I get the Return I am asking for the Warranty period - Are you saying a 15 days warranty

10:23 AM

Yes.

I request you to please purchase a new cable.

Andrew · 10:24 AM

ME>> OK Well I will put on Social Media that Google only give 15 days. NO ONE does that!

Thank you anyway

10:24 AM

ME>> I am really sorry for the inconvenience you have encountered.

Andrew · 10:25 AM

Re: Google 30M Outdoor Cam Power Supply

MplsCustomer — Sun, 17 Apr 2022 00:15:00 GMT

@LarryW

We have the 10 meter (32.8 ft.) Nest Cam (battery) Weatherproof Cable for our camera. The "Safety, Warranty & Regulatory Guide for Google Nest Cam Weatherproof Cable" booklet that came with the cable says the "Limited Warranty period" for this cable is "one year for new Google Products".

Re: Google 30M Outdoor Cam Power Supply

Brad — Tue, 17 May 2022 18:29:18 GMT

@LarryW

I am so sorry to hear that you had a poor experience regarding your cord! I am afraid that we cannot assist you forward here in the Nest Community Forums as we do not process replacements. I would suggest that you reach out to Support again to see what they can do for you.

Best regards,

Brad.

Re: Google 30M Outdoor Cam Power Supply

aatienza — Sat, 28 May 2022 05:48:50 GMT

Hey LarryW,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Google 30M Outdoor Cam Power Supply

LarryW — Mon, 30 May 2022 15:16:58 GMT

After I got off the phone and felt there was no way for me to get a replacement, I trashed the old useless power supply, no not sure if I have any recourse at this time.
But no, I have not seen any response.

Re: Google 30M Outdoor Cam Power Supply

Brad — Fri, 10 Jun 2022 16:28:30 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad