topic Nest doorbell/camera in Cameras and Doorbells

Nest doorbell/camera

Tsandoval — Sun, 17 Apr 2022 23:39:30 GMT

For some reason my wired doorbell doesn't connect to the wifi. I had to change my router a couple months ago and ever since then it won't connect. I called customer support and they are still looking into the issue I'm having. I rebooted it many times. I even tried to use a different cell phone. Nothing is working. Doorbell does light up blue but that's it. @members has anyone else had this issue?

Re: Nest doorbell/camera

SteveT1 — Mon, 25 Apr 2022 22:51:53 GMT

Hi there,

I'm sorry to hear that. I'd like to look into this for you. Could you share the Case ID of your interaction with our team so we can check?

You can check this article on how to Change camera and doorbell Wi-Fi settings for basic steps.

Best,

Steve

Re: Nest doorbell/camera

Brad — Fri, 29 Apr 2022 15:40:00 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest doorbell/camera

Brad — Mon, 02 May 2022 17:04:35 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest doorbell/camera

Brad — Tue, 03 May 2022 17:29:00 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.