topic Re: Nest IQ cameras in Cameras and Doorbells

Nest IQ cameras

TeeRN1324 — Sun, 17 Apr 2022 02:47:34 GMT

Lately my nest security cameras the Nest IQ has the blue circle just turning on the screen when I try to view video….has anyone else has had this issue within the past few weeks is when I have been noticing it ….prior to tht I had no issues…

i als0 thought maybe it was my internet speed but I upgraded and it is still doing tht…..

Re: Nest IQ cameras

Rubes — Sun, 17 Apr 2022 06:16:49 GMT

Many users, including myself, have seen this. It started happening after the most recent Nest app update. For me on iOS, it is version 5.68.0. Prior to this, flawless.

Re: Nest IQ cameras

Ruud — Mon, 18 Apr 2022 14:16:39 GMT

Same here!! Since April 7, 2022 I can no longer use my cameras properly.

Re: Nest IQ cameras

TeeRN1324 — Thu, 21 Apr 2022 02:19:09 GMT

Does anyone know if maybe they will do another update to fix the issue…..it’s impossible to get an answer from nest/google

Re: Nest IQ cameras

GoogleRuinsNest — Sat, 23 Apr 2022 21:56:59 GMT

Same problem here. They need to revert back to the old update but they keep making it worse with every iteration and I frankly do not see any tangible changes to the app, in fact I have not seen any real updates to the app since google bought Nest years ago. yet it gets worse and worse

Re: Nest IQ cameras

Ruud — Sun, 24 Apr 2022 06:50:28 GMT

And my alternative doesn't work either. Google Home. The image of the camera keeps freezing and you can't see that, because no time is displayed. Can someone from google respond and explain!?! I can no longer use my cameras this way. Waste of money.

Re: Nest IQ cameras

SteveT1 — Thu, 12 May 2022 03:06:25 GMT

Hi folks,

I'm sorry to hear that. Let's get this sorted out. A few questions: What is the make and model of your iOS device and the iOS version? Also, what is the mobile app version?

You can try these steps:

Verify the device’s Date and Time settings are correct and automatically set.
Confirm that the Nest or Google Home app has permissions to use the phone's location.
Check the ‎Apple Store for Nest or Google Home app updates.
Check for any available iOS updates.
Sign out of the Nest or Google Home app and sign back in.
Force close the Nest or Google Home app.
Test if the issue persists on both Wi-Fi and cellular data, if applicable.
Uninstall the Nest or Google Home app.
Power cycle the device.
Reinstall the Nest or Google Home app from the Apple App Store.
Try another compatible device or computer, if available.

Regards,

Steve

Re: Nest IQ cameras

aatienza — Wed, 25 May 2022 01:33:53 GMT

Hey folks,

How's it going with your cameras — were you able to see Steve response?

Thanks,

Archie

Re: Nest IQ cameras

Ruud — Wed, 25 May 2022 08:58:59 GMT

Hi Archie / Steve,

I've done all that, but nothing has changed. Both in the 'GOOGLE HOME' app and in the 'NEST' app. The NEST app is the worst and I don't think Google is developing it anymore. If I had known this beforehand, I would never have opted for the Nest cameras.

The app store is full of negative reviews following the latest 'update' of the Nest app (5.68.0). And despite that no update for months. And over the last few years no more than a few bug fixes...

It is clear to me that there is something wrong with the app and I cannot imagine that this is not known to Google. I'm curious about Google's opinion/statement and what and when they are going to do about it instead of continuing to ask every customer to continue to report all defects.

This certainly won't have any effect, but at least I said it.

Thanks!

Re: Nest IQ cameras

Brad — Wed, 08 Jun 2022 19:30:58 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad

Re: Nest IQ cameras

Ruud — Thu, 09 Jun 2022 16:03:21 GMT

Hi Brad,
I don't know what to say, but nothing has changed at all. Also no update of the NEST APP. Still not since the crappy April update (5.68.0).

Tried everything suggested, but I'd like to hear from Google, why isn't there a solution? Same story in the Google Home app btw.

Hope somebody can help!!!

Re: Nest IQ cameras

Brad — Thu, 09 Jun 2022 16:13:13 GMT

@Ruud

I am simply the messenger, I do not know of any updates to this issue I'm afraid. I am sure that Google will have an update or solution soon.

Best regards,

Brad

Re: Nest IQ cameras

TeeRN1324 — Fri, 10 Jun 2022 11:41:17 GMT

We pay money to use this subscription and to not have your video from your security cameras work property is a disgrace. The bigger the company the worse it gets. When will a company ever do the right things for their customers. It should be an easy fix on your end so we can stream our video footage correctly instead of closing out the app 10xs before I can see the particular spot of video. It drives me nuts.

Re: Nest IQ cameras

Brad — Fri, 10 Jun 2022 15:43:48 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Nest IQ cameras

Brad — Mon, 13 Jun 2022 15:50:11 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Nest IQ cameras

Ruud — Mon, 13 Jun 2022 15:57:39 GMT

It still doesn't work and I agree with "TeeRN1324"

Re: Nest IQ cameras

TeeRN1324 — Tue, 14 Jun 2022 01:15:12 GMT

Yes I’m Still having streaming issues..NOT sure Brad why you keep coming on here asking if we need assistance..YES we all need assistance in fixing the streaming issue..maybe you can pass this info to your higher up’s to help with this. Maybe you can request they do an immediate update to help the customers paying for this subscription tht does not work correctly or at all.
ty

Re: Nest IQ cameras

Brad — Tue, 14 Jun 2022 15:56:25 GMT

Hey y'all,

I understand the issue is still present. I do not have a solution at this time from Google. Thank you for your patience.

Best regards,

Brad