topic Re: No cloud recording in Cameras and Doorbells

No cloud recording

JWP — Sun, 24 Apr 2022 20:10:29 GMT

We have 4 nest cams and pay for premium cloud storage. Until yesterday all 4 cams were showing history from the cloud. Today 3 are working one is not. There’s live video but no overnight recording for that specific camera. I’ve rebooted the camera and my iPhone 13 Pro max. Still not working correctly. These cams have been on line for at least four years without issue. Thank you in advance for any suggestions to get this guy back on the cloud!!

Re: No cloud recording

MplsCustomer — Mon, 25 Apr 2022 00:11:31 GMT

@JWP

The only things I can think of that would cause that are turning off "Video recording" or setting up a "Schedule" for that camera, or moving the camera to a different "home" ("structure") in the Google Nest app or Google Home app.

Re: No cloud recording

JWP — Mon, 25 Apr 2022 00:39:16 GMT

Thanks! I’ve never used a schedule. All 4 cams run 24/7. Maybe deleting the cam and reinstalling it would solve the problem. I’ll give that a shot.

Re: No cloud recording

SteveT1 — Mon, 02 May 2022 00:19:14 GMT

Hi folks,

I appreciate the help @MplsCustomer. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

Re: No cloud recording

SteveT1 — Thu, 05 May 2022 06:47:18 GMT

Hi folks,

It's me again. I wanted to check back in to see if you need further assistance with this. Feel free to let me know.

Thanks,
Steve

Re: No cloud recording

Brad — Fri, 06 May 2022 15:41:38 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad