topic Re: New nest doorbell (battery) 7-8 second delay before ringing in Cameras and Doorbells

New nest doorbell (battery) 7-8 second delay before ringing

Gilly301 — Sat, 08 Jan 2022 20:41:20 GMT

Recently replaced my Ring doorbell with the new nest doorbell battery, as I'm running a "google household" so it made sense to do so. Currently massively regretting my decision and hoping someone could help.

Since installation there has been a consistent 7-8 second delay between the doorbell being pressed and my smart speakers/screens chiming/ringing to alert me it's been pressed. I get a phone notification at exactly the same time that the speakers chime.

I'm not bothered about slow phone notifications, but a slow chime is proving a total nuisance. I've missed every single parcel delivery since I've fitted it as the delivery people have left long before I've managed to get to the door. 7-8 seconds doesn't sound long, but if you sit and count it like you're waiting at a door it's more than long enough for someone to give up and walk away before I even know they're there.

My ring was positioned in exactly the same place on the same network and was near instant. The nest doorbell is running on battery, connected to a google wifi system and is showing as "excellent connection" my internet speed is ############Mb/s.

Is there any way to speed it up? are there any work arounds or dedicated chimes i could use to get a faster chime as I can't live with this?

thanks for your help in advance.

Re: New nest doorbell (battery) 7-8 second delay before ringing

EmptyNester — Sun, 09 Jan 2022 02:37:56 GMT

I have had the same complaint. I purchased the new nest Doorbell (battery) to replace my olderI Nest HELLO doorbell and noticed the long delay as well. For me I would say it was more like 4 seconds. Because of that and a number of other issues I had with the new doorbell I returned it and went back to my Nest HELLO doorbell.

Also, various articles on the internet say that Google is replacing the new doorbell batter with a newer version later in 2022. I'm waiting for that one and hope it will be better.

Re: New nest doorbell (battery) 7-8 second delay before ringing

ErnieStripling — Mon, 10 Jan 2022 19:17:28 GMT

I decided to buy into the Google Home network. I just bought 2 Google Battery Nest doorbells and i can't get them to alert my phone that someone is there. Any ideas? This is subpar to the Ring system. I feel like I have downgraded. Any help would be much appreciated. Thanks

Re: New nest doorbell (battery) 7-8 second delay before ringing

Gilly301 — Thu, 17 Feb 2022 11:53:39 GMT

This is still a problem. Today I have answered the door twice, the delivery guys knocked and rang the doorbell at the same time. I was able to answer the door, collect my package and the guy leave before my google nest speakers chimed!!! This is beyond a joke for a piece of equipment this expensive! It can't do it's primary job, it is by definition "unfit for purpose", surely there is a fix for this??

Re: New nest doorbell (battery) 7-8 second delay before ringing

Brad — Thu, 17 Feb 2022 17:52:42 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Dvnsh — Mon, 11 Apr 2022 18:58:06 GMT

Hi there,

I have the same issue after recently installing the google nest battery doorbell. Can you advise on how to fix the delay?

Thanks

Re: New nest doorbell (battery) 7-8 second delay before ringing

ErnieStripling — Mon, 11 Apr 2022 21:31:56 GMT

I contacted Google 4 weeks ago to report a dead doorbell. The Google doorbell was on my Google wifi mesh for about 30 days then will not connect now. I contacted Google again about a week ago to followup on where my replacement was. The tech support could not find my return after being on hold for about 25 minutes. Google's service is just plain pitiful.

Re: New nest doorbell (battery) 7-8 second delay before ringing

gazzaknight — Mon, 25 Apr 2022 12:23:49 GMT

have you had any luck with this? I'm currently experiencing exactly the same thing.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Dvnsh — Mon, 25 Apr 2022 12:57:23 GMT

Unfortunately, no. This as well as the delay in app notifications seem to be a common problem that quite a few people have complained about. All the threads that I have come across regarding these issues have been closed for inactivity by community specialists without any proper solution.

Re: New nest doorbell (battery) 7-8 second delay before ringing

gazzaknight — Mon, 25 Apr 2022 13:18:37 GMT

Yeah, very annoying. I'm not even bothered about the app notification as much but the chime taking so long is very frustrating, especially when everything has a decent connection to the wifi.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Brad — Mon, 25 Apr 2022 16:56:30 GMT

Hey folks.

I am sorry that there is no update on this issue at this time. It is still being looked into, I just cannot provide you with a solution just quite yet. We as Community Specialists are primarily here to moderate these Community Forums. Part of that role requires us to close and lock threads if there is limited, to no activity. The previous threads were locked within proper procedure.

It is not required for the issue to be resolved for the thread to be locked and closed. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way.

Best Regards,

Brad.

Re: New nest doorbell (battery) 7-8 second delay before ringing

GarrettDS — Fri, 20 May 2022 19:47:24 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: New nest doorbell (battery) 7-8 second delay before ringing

Dvnsh — Fri, 20 May 2022 20:00:03 GMT

Hello

Yes, we do need help on this. This is still an issue faced by most of us. I would rather have this thread remain open instead of someone else opening an exact same one in search of an answer.

Thanks,

Devansh

Re: New nest doorbell (battery) 7-8 second delay before ringing

ErnieStripling — Fri, 20 May 2022 21:53:25 GMT

Yes it stays open. This is a widely known issue with Google Nest Doorbell. The software programmers need to start earning their money. The first electronic doorbell was Ring and it still runs circles around this Google Doorbell. We are bought in on Google with Gmail, Drive, Google Mesh, Google nest thermostat, 2 Google Hubs and 2 Google doorbells. So, you would think that Google runs the world but Ring still beats the Google Doorbell. Please keep this open in hopes that Google will see and respond.

Re: New nest doorbell (battery) 7-8 second delay before ringing

EmptyNester — Sat, 21 May 2022 03:19:04 GMT

What a sad mess this has turned out to be with Google's lack of support for these not so old products. I wish they would give it back to the original NEST creators to take over.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Ady123 — Thu, 02 Jun 2022 01:07:59 GMT

I have the same exact issue - doorbell is useless if I cant respond fast enough - missed every delivery with this 10- ish second lag on nest hub.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Kaldek — Thu, 23 Jun 2022 04:33:14 GMT

Same here, same problem. Really disappointed in Google. I guess the Nest team is buried in the basement and getting no love or personnel.

Re: New nest doorbell (battery) 7-8 second delay before ringing

Kaldek — Tue, 28 Jun 2022 08:13:20 GMT

Does anyone else with this issue have the same WiFi SSID on 2.4 and 5Ghz? I do, and also have four access points (all on different frequencies). I wonder if it's a WiFi wake-up delay due to the doorbell being brain dead on how it selects a network to connect to?

Re: New nest doorbell (battery) 7-8 second delay before ringing

EmptyNester — Tue, 28 Jun 2022 15:26:42 GMT

I'm working fine with the same SSID. I'm on a mesh router and all is working great with my Nest cams (First generation). You might try opening a support ticket and getting an actual google tech involved and see were it goes. Here is the link:

https://support.google.com/googlenest/gethelp

Re: New nest doorbell (battery) 7-8 second delay before ringing

Mlig — Mon, 04 Jul 2022 11:41:40 GMT

I HAVE EXACT SAME ISSUE - 10-20 second delay, rings when I have answered the door and said goodbye to delivery driver. Can you explain how you can sell a doorbell that does not function as a doorbell???