topic Nest Cam (wired). Unable to connect in Cameras and Doorbells

Nest Cam (wired). Unable to connect

MikeBsantarosa — Mon, 25 Apr 2022 18:03:25 GMT

Router is Calix 844GE. Trying to connect 2 Nest Cam's for the 1st time. I migrated to Google Home and am using that app. I get to the "Connecting to joining devise" screen but eventually it tipesmout and I get the "Something went wrong" scree with the "exit setup" button. The service provider lowered my security level to medium. I have wifi access to my phone and iPad but this is my first attempt to add something via a 3rd party app. I'm using the 2.4 ghz wifi option (also tried 5 ghz). I've tried unplugging cameras, restarting the router, and starting a new "home" in the Google Home app. Any ideas? Thanks

Re: Nest Cam (wired). Unable to connect

Brad — Tue, 24 May 2022 17:08:21 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Nest Cam (wired). Unable to connect

Brad — Tue, 31 May 2022 16:07:16 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Cam (wired). Unable to connect

Brad — Fri, 03 Jun 2022 16:41:05 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest Cam (wired). Unable to connect

Brad — Mon, 06 Jun 2022 15:47:22 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad