topic Re: Battery display percentage when hardwired ? in Cameras and Doorbells

Battery display percentage when hardwired ?

2kidsdad — Sat, 15 Jan 2022 19:26:03 GMT

I have a Google video doorbell(battery) hardwired in and in the Google app it shows a display battery percentage instead of infinity symbol? So I took off the camera to charge it back to 100% but shouldn't it stay charge not drain? Please any help or suggestions on what to do. Thanks.

P.s. the battery percentage was at 6%

Re: Battery display percentage when hardwired ?

MplsCustomer — Sat, 15 Jan 2022 20:10:06 GMT

@2kidsdad

The new Google Nest Doorbell (Battery), judging from customer reports, seems to run off the battery, and, when hard-wired, seems to be designed to trickle-charge the battery at a level low enough so that it does not trigger the chime. In addition, the battery seems to be unable to charge very well at lower temperatures.

See this very long thread with over 300 customer replies on the effects of cold weather--with temperatures well within operating temperatures--on the battery doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbell-Battery/m-p/84006

By comparison, the new Google Nest Camera (Battery), when plugged in with the optional power cable (which is what we have), does NOT seem to have the same problems. As long as it's plugged in, it seems to run off of the incoming power. Our camera always shows as "Live" and if we go to Settings | Battery, it says "Plugged in" with an infinity symbol. If we unplug or disconnect the power and click on the camera in the Google Home app, it shows as "Idle" with a battery percentage of 100%, even with Minnesota temperatures ranging down to -18 degrees Fahrenheit. We don't have the battery doorbell, so I don't know how it is supposed to appear in the Google Home app when it is hard-wired and receiving power.

Re: Battery display percentage when hardwired ?

Brad — Wed, 27 Apr 2022 17:31:48 GMT

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.