topic Re: Nest Hello Doorbell cuts out when button is pressed in Cameras and Doorbells

Nest Hello Doorbell cuts out when button is pressed

DarkGhost18 — Sun, 31 Oct 2021 22:19:03 GMT

I've had my Nest Hello Doorbell since 2018, it worked perfectly and without issue until recently. Now everytime someone presses the button, it cuts out mid ring in the device, and loses power. The camera stops working until maybe 30 seconds later. Does anyone have any suggestions on how to resolve this issue?

Re: Nest Hello Doorbell cuts out when button is pressed

Joshpettway — Sun, 31 Oct 2021 22:26:43 GMT

I'm having this same issue.

Re: Nest Hello Doorbell cuts out when button is pressed

RobertNathan — Sun, 31 Oct 2021 23:30:40 GMT

I just noticed mine not working too

Re: Nest Hello Doorbell cuts out when button is pressed

dieselshroom — Mon, 01 Nov 2021 00:48:21 GMT

Same issues. Also slow notifications. This appears to be a widespread issue with the Nest service right now.

Re: Nest Hello Doorbell cuts out when button is pressed

janardb — Mon, 01 Nov 2021 12:44:57 GMT

I've had my Nest Hello Doorbell since 2019, it worked perfectly and without issue until recently. Now everytime someone presses the button, it cuts out mid ring in the device, and loses power. The camera stops working until maybe 30 seconds later. Does anyone have any suggestions on how to resolve this issue?

Re: Nest Hello Doorbell cuts out when button is pressed

TomS — Tue, 09 Nov 2021 23:29:42 GMT

Same issue.

Hello doorbell goes offline when button is pressed

Billkellum — Sat, 13 Nov 2021 23:57:50 GMT

I have had the Nest Doorbell for quite a while now with no issues. And then on October 31, 2021, it began to have camera issues. The camera is great but then as soon as the button is pushed, it goes offline for a few minutes (right at the time you need to know who is at the door). I see many, many, many other users with the exact same issue also beginning around the same timeframe. It seems to be a global problem and possibly a server issue with Google.

Re: Hello doorbell goes offline when button is pressed

TomS — Mon, 15 Nov 2021 20:05:06 GMT

I have the same problem. Frustrated.

Re: Nest Hello Doorbell cuts out when button is pressed

Adrriangy — Mon, 15 Nov 2021 22:36:40 GMT

I'm having this same issue.

Re: Nest Hello Doorbell cuts out when button is pressed

RobertNathan — Mon, 15 Nov 2021 23:01:26 GMT

My issue resolved automagically

Re: Nest Hello Doorbell cuts out when button is pressed

TomS — Mon, 15 Nov 2021 23:57:07 GMT

Good to know. Automagically is the best way! Upon reading this I tried pressing my doorbell and it still fails. Perhaps my magic is yet to come.

Re: Nest Hello Doorbell cuts out when button is pressed

Joshpettway — Tue, 16 Nov 2021 00:18:56 GMT

Anything new @User123456? Would be nice to have the functionality I paid for.

Re: Nest Hello Doorbell cuts out when button is pressed

GarrettDS — Tue, 16 Nov 2021 22:57:29 GMT

Hey folks,

I am sorry to hear that ya'll have been having this problem! It looks like some of you are no longer having this issue, while others are still experiencing it. Usually a good Factory Reset, with the additional step of adding it back into the app usually does the trick. Please be aware of the Factory Reset process before you try it out. If you have a fix, please share! That way, the rest of the community knows what to do.

Please let me know if you need further assistance with this issue!

Best Regards,

Garrett DS

Re: Nest Hello Doorbell cuts out when button is pressed

Titantech42 — Wed, 17 Nov 2021 00:13:52 GMT

Tried a factory reset and adding the Nest Hello again and it still shuts off Everytime

Re: Nest Hello Doorbell cuts out when button is pressed

Eli_Louis — Thu, 18 Nov 2021 02:04:32 GMT

I am having the same problem. Factory reset didn't seem to work as the device looses power when the button is pushed.

Re: Nest Hello Doorbell cuts out when button is pressed

Adrriangy — Thu, 18 Nov 2021 15:36:14 GMT

The factory reset doesn't fix the issue.....

Re: Nest Hello Doorbell cuts out when button is pressed

TomS — Thu, 18 Nov 2021 21:37:04 GMT

I have done some more testing. With a voltmeter on the Nest Hello contacts I get about 16V AC. When I press the button, it drops to 14 or so, and as usual, the video stops. If you think about an old fashioned door bell button, it creates a short circuit which allows the transformer to ring the bell. With the Google/Nest system, there is an adapter between the Nest Hello Doorbell and the transformer which must detect the drop in voltage, and it then responds to ring the chimes. I suppose this could be called Amplitude Modulation (AM) but I have no idea on how the jNest Hello communicates with the Chimes, the Nest Documentation, or lack of documentation, gives no technology information about how things work, but rather low level instruction on what wires to connect.

So, I removed the Nest Hello from the house to eliminate the wiring, transformer, Chimes, and Chime adapter as variables. I connected the Nest Hello to an Independent 24 V AC transformer and reconnected to the network and Nest App. Upon pressing the button exactly the same failure occurs. The problem is indeed the Nest Doorbell. Resets, and Factory Resets don’t fix it.

I have many Nest Products in two homes and feel trapped by Google/Nest. I have 2 Thermostats (one thermostat had to be replaced by warranty as the WiFi failed), 10 Smoke Detectors, 2 outdoor security cameras, one App, and this one doorbell! I would like to buy a Ring Doorbell, but really do not want a second App! Do I have to spend another $230 to replace this Nest Wired Doorbell! If I do, it will be my last Nest Investment, and future homes will go to another technology.

Re: Nest Hello Doorbell cuts out when button is pressed

Adrriangy — Fri, 19 Nov 2021 14:54:30 GMT

It is a miracle. I changed yesterday the doorbell theme in "thanksgiving gobble" and everything is normal right now....

Re: Nest Hello Doorbell cuts out when button is pressed

Brad — Tue, 07 Dec 2021 20:41:29 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. I fully understand how frustrating this situation has been for many of you. I am afraid I do not have a fix for this issue. I have definitely forwarded your feedback thus far, but if you have more please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

.
At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best Regards,

Brad.

Re: Nest Hello Doorbell cuts out when button is pressed

Cold_in_WI — Fri, 19 Nov 2021 21:50:41 GMT

I have the same issue and only when its cold out. So i'm guessing its the internal battery which is crap. I'm out of warranty, so google won't do crap about it...so now I'm out another 150-200 bucks if I want to maintain constant video functionality after a doorbell press when it's cold out.

This is after replacing the doorbell transformer.

Please bring back voltage monitoring on the Nest app. that would help immensely, unless google knows it's an issue and took that ability away on purpose...