topic Re: Charging port loose, cord will not connect in Cameras and Doorbells

Charging port loose, cord will not connect

Cdgoodson1 — Mon, 18 Apr 2022 18:29:54 GMT

I keep my Nest Indoor Cam stationary, it was giving a blurry stream the other night. Took it down and the found the charging port is lose inside the camera. So the charging cord will not connect properly anymore.

seems like a defect that should be fixed by Google. Can I get a replacement?

Re: Charging port loose, cord will not connect

SteveT1 — Tue, 26 Apr 2022 00:24:38 GMT

Hi there,

Sorry to hear about that. Let's get this sorted out. What type of Nest Indoor Camera are you using, 1st Gen or 2nd Gen? Also, when and where did you purchase your Nest camera?

You can also reach out to our Google Support team for warranty or replacement concerns.

Regards,

Steve

Re: Charging port loose, cord will not connect

Brad — Fri, 29 Apr 2022 15:55:43 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Charging port loose, cord will not connect

Cdgoodson1 — Fri, 29 Apr 2022 16:30:58 GMT

Still need help

Re: Charging port loose, cord will not connect

Brad — Fri, 29 Apr 2022 16:36:07 GMT

@Cdgoodson1

Have you reached out to Support yet?

Best regards,

Brad.

Re: Charging port loose, cord will not connect

Cdgoodson1 — Fri, 29 Apr 2022 16:39:16 GMT

Basically no help, said I would need to buy a whole new camera…

Re: Charging port loose, cord will not connect

Brad — Fri, 29 Apr 2022 16:48:27 GMT

@Cdgoodson1

I see. Yeah unfortunately if you're outside of your warranty, we aren't able to replace anything for you. It would be the same outcome here in the Nest Community Forums. I apologize for the inconvenience.

Best regards,

Brad.

Re: Charging port loose, cord will not connect

Brad — Mon, 02 May 2022 17:05:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Charging port loose, cord will not connect

Brad — Tue, 03 May 2022 17:30:04 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.