topic Re: Nest IQ Outdoor stopped working in Cameras and Doorbells

Nest IQ Outdoor stopped working

JH2 — Sun, 24 Apr 2022 17:18:20 GMT

I have a Nest IQ outdoor that just all the sudden stopped working. I figured it might be the power supply or main line and I replaced both.

I have several around the house and this one just stopped. Its about a 1.5 yr old. Purchased from best buy or home depot. I purchased a used one on EBAY and it now is working in its place. Looking for a replacement.

I have tried all of the following with zero luck as well after reading other forum posts:

Have you tried to factory reset your camera? YES
Do you see any status lights on the camera? NO
Do you see any physical damage? NO
Have you made any changes to your internet connection? Or Router by chance? NO
What other troubleshooting steps have you completed thus far? NEW POWER UNIT

Re: Nest IQ Outdoor stopped working

Brad — Fri, 29 Apr 2022 16:09:12 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest IQ Outdoor stopped working

JH2 — Fri, 29 Apr 2022 20:14:22 GMT

HI BRAD. Yes, please help. Can I send it back for a replacement?

Re: Nest IQ Outdoor stopped working

Brad — Wed, 11 May 2022 15:53:32 GMT

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.

Best Regards,

Brad.

Re: Nest IQ Outdoor stopped working

Brad — Mon, 16 May 2022 17:43:48 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.