topic Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it in Cameras and Doorbells

Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it

brian4rd — Thu, 23 Sep 2021 02:01:39 GMT

I’m renting my home to a family member, and I want to give them access to the Nest devices in the house (primarily doorbell camera, but also thermostats and smoke detectors). I follow the directions in the Google Home app, and when I enter in their email, I get a pop up message that says "Can't send invite right now. Try again later." There is *ZERO* information about why I get this message, and the only Community post with a similar problem is someone who was trying to grant access to their child, which is not the case for me. The person I am trying to grant access to does not have a gmail address, so I’m not sure if that’s the issue (if it is, that’s pretty dumb, because not everyone uses gmail).

I don’t want to have to uninstall everything and have them reinstall on their own account. I just want to add access for them. What is the problem here?

Re: Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it

mdr2 — Thu, 23 Sep 2021 02:22:41 GMT

Hi Brian4rd. Not sure why that isn't working but you can try another person (maybe one with a GMAIL address and see if it works). If it does then just revoke their email address afterword since it is just a test.

Re: Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it

MplsCustomer — Thu, 23 Sep 2021 16:55:59 GMT

Unfortunately, I think Google requires that family members have to have a Google Account: "Keep in mind that only home members who also sign in with a Google Account will be able to see your Nest products in the Nest app." - https://support.google.com/googlenest/answer/9304271?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cdifferences-between-levels-of-shared-access

Re: Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it

Brad — Thu, 30 Sep 2021 19:53:20 GMT

Hey there,

Just popping in to check and see if you still need assistance. Please let me know if you do.

Best Regards,

Brad.

Re: Trying to give someone access to Google Home/Nest Doorbell, but Google Home won’t allow it

GarrettDS — Fri, 12 Nov 2021 19:36:59 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS