topic Re: Nest Cam 2nd Generation and Nest App in Cameras and Doorbells

Nest Cam 2nd Generation and Nest App

ACoderre — Sat, 30 Apr 2022 14:17:05 GMT

Is it normal that I'm unable to add the new Nest Cam 2nd Generation into the Nest App with my other Cameras?

It only add it to the Google Home App! 😞

Re: Nest Cam 2nd Generation and Nest App

MplsCustomer — Sat, 30 Apr 2022 19:04:24 GMT

The new Google Nest cameras and doorbells introduced starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app OR on the home.nest.com website. (We discovered this the hard way when we bought a Google Nest Camera [Battery] in Sept. 2022.).

Google Nest's VP and GM posted this rationale for this approach for the new Google Nest cameras back in Sept. 2022:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest Cam 2nd Generation and Nest App

ACoderre — Mon, 02 May 2022 13:35:01 GMT

This does not make sense... The other Nest item are available at both places (In the Nest app and also in the Google Home App).

Why this happen only with the new cameras??? They should still appear in both Apps!

The Nest App is a lot easier to consult when we want to check all cameras at the same time! No way of doing this with the Google Home App! 😞

Re: Nest Cam 2nd Generation and Nest App

MplsCustomer — Mon, 02 May 2022 14:12:56 GMT

@ACoderre

I agree with you, but I'm just another customer.

Re: Nest Cam 2nd Generation and Nest App

Brad — Wed, 25 May 2022 16:14:55 GMT

@ACoderre

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: Nest Cam 2nd Generation and Nest App

aatienza — Tue, 07 Jun 2022 01:01:14 GMT

Hey ACoderre,

I just wanted to check if you have additional questions or concerns about your device?

Thanks,

Archie

Re: Nest Cam 2nd Generation and Nest App

aatienza — Thu, 09 Jun 2022 00:31:27 GMT

Hey ACoderre,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie

Re: Nest Cam 2nd Generation and Nest App

ACoderre — Thu, 09 Jun 2022 13:19:19 GMT

Hi Archie,

Yes, I saw the answer... But this is not fixing my issue!

I'm still unable to see me New Camera on the Nest Web site from my PC! 😞

Re: Nest Cam 2nd Generation and Nest App

aatienza — Tue, 14 Jun 2022 22:07:52 GMT

Hey ACoderre,

Since Nest Cam (battery) is only available on Google Home app, you can't open it through the Nest website. Our team is working hard to deliver the best experience to our users and we'll take this as feedback.

Thanks,

Archie

Re: Nest Cam 2nd Generation and Nest App

aatienza — Thu, 16 Jun 2022 05:51:48 GMT

Hey ACoderre,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

You can check out this link on how to send feedback.

Thanks,

Archie