topic Re: Best camera 2nd Gen wired not working in Cameras and Doorbells

Best camera 2nd Gen wired not working

Tazim — Fri, 29 Apr 2022 19:36:09 GMT

Best nest camera 2nd Gen wired not working.

I changed my modem router for new one.

I removed camera from Google Home app.

Camera has green light on.

but I can’t reconnect with Google Home app.

please help me.

Re: Best camera 2nd Gen wired not working

EmptyNester — Fri, 29 Apr 2022 20:26:06 GMT

Yes, super frustrating!!!! Many people have reported this same issue on this forum during the last 6+ months.

Turns out you have to do a FULL factory reset to default and not just a simple reset.

Give this a try and please report back if this works.

Press the reset button at back of camera (Nest Battery) and hold the button for 30 seconds.
The light will go white
The light will flash yellow and go solid yellow
The light will go out and there is a final sound
Connect the camera to the power cable and plugged in
The camera light will Go Blue, this is now ready to add to Google Home

If the light is not Blue it will not be able to be added.

Re: Best camera 2nd Gen wired not working

Umbro — Sat, 30 Apr 2022 14:58:15 GMT

Where is the reset button on the Nest Camera 2nd Gen wired? I can’t see no reset button. Can you show picture or diagram for Nest 2nd Gen wired reset button?

Re: Best camera 2nd Gen wired not working

EmptyNester — Sat, 30 Apr 2022 16:12:58 GMT

Give this link a try.....

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

Re: Best camera 2nd Gen wired not working

Frankdfl78 — Sat, 30 Apr 2022 17:11:03 GMT

Good luck! I just wasted 3 hours with product support only to get no help and stuck with a 4 month old trash piece. To be fair, my unit worked for 2 months though.

Re: Best camera 2nd Gen wired not working

Umbro — Sat, 30 Apr 2022 17:13:19 GMT

I try that. Still can’t find reset pin hole.

Help me find reset pin hole on Nest Camera 2nd Gen wired? Do you know we’re the pin hole is located ?

Re: Best camera 2nd Gen wired not working

EmptyNester — Sat, 30 Apr 2022 18:22:36 GMT

Using the link I sent scroll down to where it say "Nest Cam (battery) or Nest Cam with Floodlight". Click the little triangle to the right and a picture pops up showing where it is. It may not be a whole but instead an actually button that you push. But the button may not be super visible.

I sorry I can't be more help because I bought this item 6 months ago and returned it right away when I learned that it didn't work with the NEST app and there was no way to view it on my computer.

Re: Best camera 2nd Gen wired not working

Umbro — Sat, 30 Apr 2022 18:56:01 GMT

The article is not helping.

there’s is no reset button.

I can see a small hole front of the camera but I think it’s the microphone hole

Re: Best camera 2nd Gen wired not working

EmptyNester — Sat, 30 Apr 2022 19:53:49 GMT

Yes, that small whole is indeed the microphone.

Sorry I can't help you thru this. Keep in mind the button may not be visible or have any markings. It might be under the skin of the camera near where you screw in a mount. At least that is what it looks like in the picture that I'm seeing.

Since this is a user forum and no one else seems to be chiming in I would suggest you open an official support ticket with Google and get a Google tech to help with this. Here is the link:

https://support.google.com/googlenest/gethelp

Good luck and if you get the answer please return here and let me know what happened to resolve it.

Re: Best camera 2nd Gen wired not working

EmptyNester — Sat, 30 Apr 2022 20:02:31 GMT

I found this website. Scroll way down and it shows close up pictures of the reset button. . But I'm not sure if this is the exact model you have.

https://www.androidheadlines.com/how-to-factory-reset-restart-reboot-google-nest-cam-cameras.html

Re: Best camera 2nd Gen wired not working

Frankdfl78 — Mon, 02 May 2022 13:41:58 GMT

Remove the camera from the base, look at the back of the unit and about 2 inches above the 2 terminal screws you’ll see a little pinhole in the center of an oval hole. That’s the reset

Re: Best camera 2nd Gen wired not working

Umbro — Thu, 05 May 2022 17:57:40 GMT

I found the reset pin Hole, it’s underneath the camera.

you have to move the camera forward the back will go upwards and that’s where it’s hidden.
It's not the stand. So don't get confused about what I'm saying it's hard to explain. I need to show a picture if I can.

Re: Best camera 2nd Gen wired not working

Brad — Wed, 25 May 2022 16:12:01 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for the help, @EmptyNester!

Re: Best camera 2nd Gen wired not working

Frankdfl78 — Thu, 26 May 2022 02:25:07 GMT

Brad, If you’ve been paying attention the thread you’d know I’ve moved in to a different brand.

Re: Best camera 2nd Gen wired not working

Brad — Thu, 26 May 2022 15:55:46 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.