topic Google Nest Camera Offline in Cameras and Doorbells

Google Nest Camera Offline

famecity — Mon, 02 May 2022 15:03:36 GMT

Wow is this frustrating. I currently have 3 indoor cameras and 2 doorbells and an outdoor camera that all work great. I added a new Google Nest Cam only to find out that it can only be used with the Home app. That is a huge inconvenience but still can live with it. However, the new camera spends about as much time offline as it does online. I have tried moving closer to the router, farther away from other cameras and it still goes offline more than it is on. I can't believe this is a Google product.

Re: Google Nest Camera Offline

Gree — Sun, 22 May 2022 19:03:58 GMT

How did you fix

Re: Google Nest Camera Offline

Brad — Mon, 23 May 2022 17:35:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Google Nest Camera Offline

famecity — Mon, 23 May 2022 17:37:45 GMT

YES...camera is rarely online

Re: Google Nest Camera Offline

Brad — Tue, 24 May 2022 21:04:47 GMT

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Re: Google Nest Camera Offline

famecity — Fri, 27 May 2022 18:53:57 GMT

Yes...We have tried that numerous times. Camera goes offline in a couple of hours after the factory reset.

Re: Google Nest Camera Offline

Brad — Thu, 09 Jun 2022 17:29:21 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best Regards,

Brad

Re: Google Nest Camera Offline

famecity — Thu, 09 Jun 2022 17:33:29 GMT

still looking for a solution

Re: Google Nest Camera Offline

Brad — Thu, 09 Jun 2022 17:41:22 GMT

@famecity

There is no way around this as currently, the new 2021 cams are not available in the Nest App. You will need to use the Google Home app for these devices if you wish to use them.

Best regards,

Brad

Re: Google Nest Camera Offline

Madk — Thu, 16 Jun 2022 15:58:49 GMT

I have this same problem and use the Google Home app. I have been getting multiple notifications a day that the doorbell camera is offline, and now it’s been offline since yesterday.

Re: Google Nest Camera Offline

aatienza — Fri, 17 Jun 2022 01:28:19 GMT

Hey folks,

Thanks for the help, Brad.

How far is the camera from the router? Do you have other Nest devices in the house? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

Re: Google Nest Camera Offline

aatienza — Tue, 21 Jun 2022 23:45:33 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Google Nest Camera Offline

SpartanArmor72 — Wed, 22 Jun 2022 22:44:00 GMT

Yes the same issue is still occurring constantly

Re: Google Nest Camera Offline

Madk — Wed, 22 Jun 2022 23:00:54 GMT

I’m switching internet companies to see if a stronger setup will help. My internet is disconnected now, but it was constant with Verizon wireless internet

Re: Google Nest Camera Offline

Happysonshine — Fri, 24 Jun 2022 21:55:26 GMT

Yes I do

Re: Google Nest Camera Offline

Bernard1090 — Sun, 26 Jun 2022 16:50:51 GMT

I’m having this same issue. My Outdoor camera is offline more than it’s online. I’ve factory reset it, but that hasn’t worked. Any other ideas?

Re: Google Nest Camera Offline

Mika1 — Mon, 27 Jun 2022 22:26:12 GMT

I am having he same issue. The camera goes offline several times a week. The only thing that seems to work is a restart of my modem and router. Any somutions?

Re: Google Nest Camera Offline

Happysonshine — Mon, 27 Jun 2022 22:44:25 GMT

Thanks for the tip. I will try that. Sorry for you having the same problem.

Re: Google Nest Camera Offline

Happysonshine — Mon, 27 Jun 2022 22:46:28 GMT

I don't have any more ideas. Sorry you are having the same problem.

Re: Google Nest Camera Offline

Bernard1090 — Tue, 28 Jun 2022 00:45:59 GMT

I tried the reset of my router but I’m having the same issues. A Google support person had me answer a dozen or so questions and then said the issue must be with my ISP. Grrr…