topic Re: Google Home shows connecting in live feed for new camera, not old in Cameras and Doorbells

Google Home shows connecting in live feed for new camera, not old

kolsen — Fri, 15 Apr 2022 16:16:25 GMT

I have just added 3 new Google Nest Cameras. When I open Google Home app my older gen cameras are showing the live feed, but the 3 new ones keeps showing "connecting" and when I click a particular camera I then get the live feed.

The WiFi connection is superb and so is the network data rate.

Any suggestions to what might be wrong or what I can do to overcome this challenge?

Never had any issues in the NEST App with the older gen gear

Re: Google Home shows connecting in live feed for new camera, not old

SteveT1 — Sun, 24 Apr 2022 01:34:42 GMT

Hi Kolsen,

Thanks for reaching out. Is our Nest Cam (battery) on battery mode or wired?

Nest Cam (battery) will go into idle mode whenever it's running on battery. To stream live video in this case, you'll first need to tap "Live video" for your camera in the Google Home app. If Nest Cam (battery) is wired, the live video will stream without needing to tap the option.

Regards,

Steve

Re: Google Home shows connecting in live feed for new camera, not old

SteveT1 — Tue, 03 May 2022 06:14:58 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Google Home shows connecting in live feed for new camera, not old

SteveT1 — Wed, 04 May 2022 09:26:02 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Google Home shows connecting in live feed for new camera, not old

kolsen — Wed, 04 May 2022 18:22:42 GMT

Thank you for the insight. The Google Home app seems a lot slower to establish the connection with the newer versions cameras when comparing the the original Nest App and products.

Re: Google Home shows connecting in live feed for new camera, not old

Brad — Wed, 04 May 2022 21:07:58 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Google Home shows connecting in live feed for new camera, not old

Brad — Thu, 05 May 2022 21:14:14 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.