topic Re: Nest camera feeds continually hanging in Cameras and Doorbells

Nest camera feeds continually hanging

Lmd2022 — Sun, 10 Apr 2022 22:35:18 GMT

I have a couple of nest indoor cameras which have recently started to hang (spinning blue circle) after a few seconds to a few minutes of live footage. Restarting the nest app will see the feed start to work again, but a minute or two later it will go back to the spinning wheel. Unbelievably frustrating.

troubleshooting & info:

ubiquiti udm pro SE and latest wifi APs. Everything up to date (firmware etc)
500mbps down, 1gbps up internet connection. Less than 3mbps traffic in either direction, so connection isn’t saturated.

Restarted cameras, wifi units, router, phones. Uninstalled nest app and reinstalled.
Same issue happens on iPhone 12, iPhone 13, iPad. Also happens through the google home app.

On the ubiquiti management app I can see the camera has a 99 to 100% wifi experience, so has got a very strong signal. AP has about 6 devices connected so well within capacity.

Curiously, I have a nest doorbell and external camera which don’t appear to have the same issue.

Any advice welcome!

Re: Nest camera feeds continually hanging

rmcmartin — Mon, 11 Apr 2022 20:07:32 GMT

Experiencing same issue. Been using the same nest camera setup for over a year and this just started to happen last week. Possibly related to software/firmware update?

Re: Nest camera feeds continually hanging

Lmd2022 — Mon, 11 Apr 2022 20:13:28 GMT

I suspect it's related to the IOS app - I've logged into the nest.com portal from a PC and am streaming from there without any issues. Are you able to run the same test?

Re: Nest camera feeds continually hanging

rmcmartin — Mon, 11 Apr 2022 20:38:32 GMT

Yeah I think you're right with regard to it being related to the iOS app. When viewing from my Nest Mini Hub the feed does not hang.

Re: Nest camera feeds continually hanging

paulbwa — Tue, 12 Apr 2022 01:46:38 GMT

I've also started having this issue in the last week.

Also using Ubiquiti networking (Unifi)
Only affects indoor cams, outdoor is fine
Happens in both Nest and Google home apps
Seems to only be iOS affected and web browser works ok

Hard to be sure what is going on. Sometimes one phone will show the spinning wheel whilst another one is working fine.

Re: Nest camera feeds continually hanging

Lee1968 — Tue, 12 Apr 2022 11:59:08 GMT

I have a similar setup - UDM and two nest outdoor cams with 1gbps internet and 500mbps on the wifi.

Usually works perfect for a couple of minutes, then the buffering wheel until i restart the app. this is the same on three IOS devices, but everything works fine on PC browser.

Re: Nest camera feeds continually hanging

Lee1968 — Tue, 12 Apr 2022 12:02:23 GMT

BTW, it looks like at least three of us are using Unifi Network.

Re: Nest camera feeds continually hanging

Brad — Tue, 12 Apr 2022 16:39:07 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest camera feeds continually hanging

Lmd2022 — Tue, 12 Apr 2022 17:33:22 GMT

Hi brad, thanks for getting in touch. Yes, the problem is still ongoing.

Re: Nest camera feeds continually hanging

Lee1968 — Tue, 12 Apr 2022 18:43:22 GMT

I’ve now tested this using my Virgin router, and the same problem still persists. So that pretty much rules out the Wi-Fi.

Re: Nest camera feeds continually hanging

Swish — Tue, 19 Apr 2022 19:15:26 GMT

We have the same issue for a week too, using eero hubs with Ethernet backhaul, super strong single throughout house. Any fix from nest yet??

Re: Nest camera feeds continually hanging

Lmd2022 — Wed, 20 Apr 2022 13:27:27 GMT

Any news, Brad? Looks like we have five people here all reporting the same issue. We personally use the nest cameras to watch our infant child, so it's pretty disruptive missing her cry etc in the night because of this bug.

thanks in advance.

Re: Nest camera feeds continually hanging

Swish — Wed, 20 Apr 2022 14:20:43 GMT

It’s not just us there are loads of one star reviews on the Nest iOS app reporting the same!

Re: Nest camera feeds continually hanging

Ralphy — Wed, 20 Apr 2022 18:48:09 GMT

So pleased to find this thread! Same circumstances here. Been using the camera and neat app for 3 years with minimal issues. Just upgraded broadband to 500mb so definitely not a bandwidth issue. I think this must be iOS in need of serious update asap!

Re: Nest camera feeds continually hanging

Ralphy — Wed, 20 Apr 2022 18:48:44 GMT

Please help Brad

Re: Nest camera feeds continually hanging

Brad — Thu, 21 Apr 2022 15:15:09 GMT

Hey folks.

Sorry for my absence, but this issue seems to be an ongoing bug that we are still looking into. I'm afraid I am not privy to any form of ETA. Try your best to follow other troubleshooting steps like restarting, factory resetting, etc. that you can do on your own side.

Best regards,

Brad.

Re: Nest camera feeds continually hanging

Swish — Mon, 25 Apr 2022 13:35:29 GMT

Any update on getting a fix for this? Really is unacceptable.

Re: Nest camera feeds continually hanging

Brad — Mon, 25 Apr 2022 18:03:58 GMT

@Swish

No update at this time. Please restart your device or Factory Reset it until heard otherwise.

Best regards,

Brad.

Re: Nest camera feeds continually hanging

Swish — Mon, 25 Apr 2022 18:05:50 GMT

Hi Brad, this does not help. The issue is on Google's end. Telling users to reset/restart device is not a fix. The camera feed will continue to hang after a few minutes. As a paying subscriber to Nest, google really need to formally acknowledge this issue and provide status updates. Only a matter of time before the media start reporting on this.

Re: Nest camera feeds continually hanging

Ralphy — Tue, 26 Apr 2022 07:31:15 GMT

Sorry Brad but this is literally awful advice. Everyone here has probably been trying this multiple times already which is why we’ve ended up seeking help. Asides from the fact that the connection wizard is a complete ballache to go through at the best of times. The app needs urgently fixing