topic Re: Problem adding serial number to camera set up in Cameras and Doorbells

Problem adding serial number to camera set up

MSC3 — Sat, 19 Feb 2022 18:15:57 GMT

I am setting up a camera from a different location than where the camera is. It allows me to add the camera and type in the QR code but when I get to the step where I have to type in the 4 digit serial number there is no spot to type a number. I have the serial number but there is no screen to insert the digits. How do I type this on the set up so I can get to the next screen?

Re: Problem adding serial number to camera set up

MplsCustomer — Sun, 20 Feb 2022 01:19:53 GMT

@MSC3

In another post, a customer had this problem when they were trying to use the Google Home app instead of the Google Nest app to set up the camera.

Re: Problem adding serial number to camera set up

Brad — Tue, 03 May 2022 17:45:36 GMT

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.