topic Shattered lens in Cameras and Doorbells

Shattered lens

Hstanieich — Wed, 04 May 2022 00:07:35 GMT

My Nest doorbell fell from the base and the lens shattered. Is there a way to replace the lens?

Re: Shattered lens

SteveT1 — Sun, 08 May 2022 02:07:27 GMT

Hi there,

Thanks for reaching out. This may not be the answer you’re looking for, but we don't offer a replacement lens. You can reach out to our Google Support team for warranty options.

Regards,

Steve

Re: Shattered lens

SteveT1 — Wed, 11 May 2022 02:25:24 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: Shattered lens

SteveT1 — Thu, 12 May 2022 03:19:04 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Shattered lens

Brad — Fri, 13 May 2022 15:13:35 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.