topic Re: Nest Hello - Peeling (Refusing to replace) in Cameras and Doorbells

Nest Hello - Peeling (Refusing to replace)

BrewDrew — Fri, 15 Apr 2022 22:19:19 GMT

I can unfortunately now join the folks who have their Nest Hello peeling - I've had it for a little under 2 years, under shade. Support is telling me I am out of warranty and they can't help. Nice to know that I am paying for Nest monthly, have bought several Nest cameras & Google products and I won't get support for something that shouldn't be happening with a product that is meant to be outside your home.

Hoping someone can help from Google/Nest.

Re: Nest Hello - Peeling (Refusing to replace)

Draslay31 — Fri, 15 Apr 2022 23:04:20 GMT

Sorry to hear - I am waiting to see what happens and if nothing it will go to YouTube; joining the rest of the reviews - even if I can deter a single individual it will have helped. I do like the doorbell yet no point in financially supporting a company that doesn’t stand behind their product and customer(s) imho.

Re: Nest Hello - Peeling (Refusing to replace)

BrewDrew — Sun, 24 Apr 2022 19:53:05 GMT

Still waiting for someone to help from Google

Re: Nest Hello - Peeling (Refusing to replace)

Brad — Mon, 25 Apr 2022 18:00:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest Hello - Peeling (Refusing to replace)

BrewDrew — Mon, 25 Apr 2022 18:01:08 GMT

Hi Brad,

Yes I still need help - I would like to have the item exchanged.

Re: Nest Hello - Peeling (Refusing to replace)

Draslay31 — Mon, 25 Apr 2022 18:10:50 GMT

Good afternoon, Brad

may I ask if this message is directed to Brew only? I received a copy in my email inbox and not sure if you are extending the help to both of us or just Brew.

Thank you in advance

Re: Nest Hello - Peeling (Refusing to replace)

Brad — Fri, 06 May 2022 17:34:08 GMT

Hey folks.

If your device is out of warranty, we cannot assist you further with a replacement. If you wish to discuss this further, please contact Support for assistance as Nest Community Specialists do not process these requests in these forms any longer. I apologize for the inconvenience this may cause.

Best regards,

Brad.