topic Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green in Cameras and Doorbells

Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Ozzozz — Fri, 06 May 2022 00:53:53 GMT

My Nest Indoor Wired Camera 2nd Gen not was working fine previously. I disconnected it for a few weeks while I was moving and since then I am unable to see live feed.

I have RESTARTED and I have completed a full FACTORY RESET but the issue is not resolved.

I have also tried with a different router and WiFi network and no difference, love feed does not load.

The camera itself seems to be working, as in I see a SOLID GREEN STATUS LIGHT and I get alerts of people appearing in the camera and can see the video in the history. Just live feed isn't working.

Any idea how I can fix this OR do I I have a fault model. I bought this camera new in Jan 2022.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

anantxinix — Fri, 06 May 2022 06:21:45 GMT

Yeah basically the same thing with me as well. Seems to be becoming a common problem yet they don't give an answer other than restart or reset your device, as if we wouldn't have done that already...its really frustrating

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

G6mcclane — Fri, 06 May 2022 15:30:00 GMT

Same problem here, have had Outdoor version (gen1?) for almost 2y now and without any issues. Today I got indoor ver 2 and no live feed. Green light is on .. I have found some recordings in “history” but still no live feed after multiple installations and factory resets. Have a strong wifi from my Ubiquity AP.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

G6mcclane — Sat, 07 May 2022 10:26:03 GMT

Hi again, did another try with hard reset and this time waiting 15-20 mins before going further with the installation in Google home and it actually worked. Coincidence or not but the Live feed works perfectly. I’ll report any changes.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Ozzozz — Sat, 07 May 2022 12:19:24 GMT

I just tried the same and no joy for me. 😞

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Ozzozz — Sat, 07 May 2022 12:20:44 GMT

I'm sharing my device information.... Are you also on the same software version?

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

G6mcclane — Sun, 08 May 2022 06:31:34 GMT

Looks like the same software version.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Brad — Tue, 10 May 2022 17:34:55 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Ozzozz — Tue, 10 May 2022 17:44:19 GMT

Hi Brad, yes please. Still haven't managed to resolve the issue. Tried multiple factory resets but still no joy in unfortunately.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Brad — Thu, 12 May 2022 16:43:20 GMT

@Ozzozz

Please contact Support for further assistance.

Best regards,

Brad.

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

deeznutz — Wed, 18 May 2022 20:04:01 GMT

Garbage cameras support does nothing but tell you hit the reset button a few times. Still not working

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

Brad — Wed, 08 Jun 2022 17:40:17 GMT

@deeznutz

We as Community Specialists are primarily here to moderate these Community Forums. We are not direct support, if you are looking for that please contact Support directly. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way.

Best Regards,

Brad

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

aatienza — Fri, 17 Jun 2022 01:24:09 GMT

Hey deeznutz,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

aatienza — Sat, 18 Jun 2022 04:13:13 GMT

Hey deeznutz,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie