topic Re: New wifi in Cameras and Doorbells

New wifi

Billhamilton — Sun, 01 May 2022 13:46:55 GMT

I have three nest cameras and while they had been working fine, i recently changed my internet service and cannot figure out how to change the wifi and password on the cameras. Would anyone be able to help me? Thanks in advance

Re: New wifi

MplsCustomer — Sun, 01 May 2022 16:07:48 GMT

@Billhamilton

Google Nest makes this challenging, and it depends on which Nest cameras and devices you have. Here is Google Nest Help's page on this:

https://support.google.com/googlenest/answer/9223711?hl=en

The easiest approach, if you can manage it, is to set your new router's network name (SSID) and password to the same ones used on your old router; then you don't have to try to update your Nest camera settings. That's what we did when we got a new router.

Re: New wifi

Billhamilton — Sun, 01 May 2022 16:57:28 GMT

thank you! Ill try that

Re: New wifi

SteveT1 — Sun, 08 May 2022 00:34:15 GMT

Hi folks,

I appreciate the help @MplsCustomer. Just checking in to see if the troubleshooting steps shared helped. As a reference, here is the article on how to Change camera and doorbell Wi-Fi settings.

Best,
Steve

Re: New wifi

SteveT1 — Wed, 11 May 2022 01:22:35 GMT

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

Re: New wifi

SteveT1 — Thu, 12 May 2022 03:21:26 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: New wifi

Billhamilton — Thu, 12 May 2022 14:57:55 GMT

I am still having issues resolving this problem. Its been a couple of weeks and still cannot resolve. I really did not want to remove the cameras and start over. In my opinion it should be easier than this. There has to be a lot of folks that change internet providers.

Re: New wifi

Brad — Thu, 12 May 2022 16:04:08 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: New wifi

Brad — Mon, 16 May 2022 17:48:17 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.