topic Re: Home and away does not recognize that i am away in Cameras and Doorbells

Home and away does not recognize that i am away

PIIWizard — Sat, 07 May 2022 15:56:25 GMT

Does not recognize when I am home/away.

Re: Home and away does not recognize that i am away

MegaJorg — Tue, 10 May 2022 09:54:12 GMT

You are not alone, same issue, presence sensing is not working. And has not been working for some time.
I have tried everything, reinstalled all cameras and doorbell, re-installed Google Home, deleted my "Home" and created a new one. And still the presence sensing is not working, the Routine when saying "away" to the assistant does not work either the assistant recognizes the command but does not switch to "away"...

Re: Home and away does not recognize that i am away

PIIWizard — Wed, 11 May 2022 10:50:56 GMT

Too bad we can not get a definitive answer from Google.

Re: Home and away does not recognize that i am away

MegaJorg — Wed, 11 May 2022 10:56:27 GMT

I had a long chat with Google Nest support yesterday with no solution.
My topic is escalated to 2nd lvl, waiting for reply.

On the other hand, I did try something different yesterday.
I reversed the versions on Google Home back to an older version 2.49XXX something, i.e., a version released before the beginning of April.

This have actually solved the problem for me, so in version before 2.50XXX presence sensing is working. So it is definitely Google Home which is the problem.

Re: Home and away does not recognize that i am away

PIIWizard — Wed, 11 May 2022 15:17:32 GMT

Mega Jorg,

How do you "reverse" the version? If I send you my email address would you send me the instructions?

Re: Home and away does not recognize that i am away

MegaJorg — Wed, 11 May 2022 16:10:25 GMT

Sure do that and I will reply to you.

/Jörgen

Re: Home and away does not recognize that i am away

PIIWizard — Wed, 11 May 2022 16:14:17 GMT

Thanks.

Re: Home and away does not recognize that i am away

PIIWizard — Wed, 11 May 2022 16:15:24 GMT

It apparently dropped my email address #

Re: Home and away does not recognize that i am away

PIIWizard — Wed, 11 May 2022 16:18:16 GMT

Dropped it again. I'll try it this way:

fam dot baize at google mailing system dot commercial identifier

Re: Home and away does not recognize that i am away

PIIWizard — Sat, 14 May 2022 15:53:38 GMT

OK, I have been working with the people at "Made by Google" in the Messenger system for the last four days. They are either technicians or people with a lot of Google experience. In any case, they are as frustrated as I am with this situation. There apparently is no currently known resolution for this problem. Since presence sensing worked fine with version 2.48XXX, I would recommend that Google roll back to that and then study and fix the problem and the resend the update.

Re: Home and away does not recognize that i am away

MegaJorg — Sat, 14 May 2022 15:57:20 GMT

I fully agree, as mentioned before directly to you, I use version 2.48.75.6 and that one works.

I was told by 2nd line support, to report this directly in the App by sending feedback, so I did.

Please do the same, perhaps they will notice if a lot of us do this.

Re: Home and away does not recognize that i am away

PIIWizard — Sat, 14 May 2022 16:07:55 GMT

I did. I used their link. But I did not have the complete version number, I used 2.48xxx. But they should get the message. We'll see. But haven't got my hopes up.

Re: Home and away does not recognize that i am away

Brad — Mon, 16 May 2022 15:43:33 GMT

Hey there, folks.

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Home and away does not recognize that i am away

Brad — Fri, 27 May 2022 16:30:47 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.