topic Re: Nest Pro here - Major google nest device issues in Cameras and Doorbells

Nest Pro here - Major google nest device issues

tightspots — Fri, 08 Apr 2022 00:18:16 GMT

I am having multiple issues getting the new Google Nest Products to connect to multiple clients Google Home app - Especially if they already have an original Nest device in the app.

I have factory reset, created new homes, tried multiple IOS devices for set-up, even went out and purchased an Android device for good measure. I am having NO luck getting the devices to connect to the Google Home App.

It gets through every step and at the last "finishing up" step. It always fails and says something went wrong, and to start the process over again.

The only option I have not tried is removing all other devices from the home/account and starting over. If this is the only fix, it is not a pliable fix, I have some customers that have 10+ devices especially cameras mounted in different parts of the house and garages.

I charge $75 per device to install, and have installed HUNDREDS of Nest Products over the years. Now since google bought out NEST and they released their own line of products, I am running into major issues.

Google - If these issues are not resolved soon (I have read about issues like these since October of 2021) I will be forced to leave the Google/Nest product line and find a different more integrator friendly device.

Nest Pro ID: 646-4B2 TightSpots Technology

Re: Nest Pro here - Major google nest device issues

Brad — Thu, 12 May 2022 16:30:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: Nest Pro here - Major google nest device issues

aatienza — Tue, 07 Jun 2022 01:59:06 GMT

Hey tightspots,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Pro here - Major google nest device issues

aatienza — Thu, 09 Jun 2022 05:09:36 GMT

Hey tightspots,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie