topic Re: missing events in Cameras and Doorbells

missing events

Ange1 — Mon, 14 Feb 2022 03:51:05 GMT

I am missing numerous events every day. I have a nest aware subscription storing events only. i find this totally unacceptable since i cannot ckeck what is going on

Re: missing events

Brad — Tue, 22 Feb 2022 17:28:35 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: missing events

Sunshineheart — Sat, 19 Mar 2022 23:40:58 GMT

I have the same problem. Completely blank and not recording when it should be. Several times a day and I have a subscription also.

Re: missing events

Brad — Mon, 21 Mar 2022 17:35:38 GMT

@Sunshineheart

Please go ahead and Restart your device, if this continues, Factory Reset it. Make sure you are have purchased Nest Aware on the same account as your Nest/Google devices.

Best regards,

Brad.

Re: missing events

James — Thu, 12 May 2022 19:12:32 GMT

Hi everyone,
We just wanted to check in one more time in case anyone else has any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

Re: missing events

Brad — Fri, 13 May 2022 21:24:52 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.