topic Re: Unwanted zoom in Cameras and Doorbells

Unwanted zoom

Erfan1 — Wed, 11 May 2022 03:54:22 GMT

Hi,

my camera zoomed in on a area unexpectedly and has stayed there. I unplugged it and even removed it from my nest account and added it again, but the problem exists. I do not have enhance option. Any ideas, tips, suggestions?

Re: Unwanted zoom

Rubes — Thu, 12 May 2022 22:53:52 GMT

What you’re describing sounds exactly like the Enhance option but you’ve said you ruled that out. Double check this article just to be 100% sure all finger zooming and enhance features are ruled out:

Zooming article

Re: Unwanted zoom

Erfan1 — Fri, 13 May 2022 22:17:43 GMT

Thank you Rubes. I could find the enhanced mode on the computer, not on the mobile app

Re: Unwanted zoom

Rubes — Sat, 14 May 2022 03:49:42 GMT

Happy to help.

Re: Unwanted zoom

Brad — Mon, 16 May 2022 18:33:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for the help, Rubes!

Re: Unwanted zoom

Brad — Thu, 19 May 2022 19:53:33 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad