topic Re: No ability to view camera history or to make a clip in the webapp in Cameras and Doorbells

No ability to view camera history or to make a clip in the webapp

kswick — Thu, 05 May 2022 11:52:13 GMT

Within the last week the web application has been updated and I no longer have the ability to view anything but a live stream. I cannot look back even seconds. I have no timeline of activity to review. In conjunction,

I also have no ability to make a clip (probably because it's hard to clip a live view only). The clips menu only shows existing clips without an option to create one. I discovered this as I thought it may be a word around to see my video history. No joy.

Did no one QA test this before it was moved into prod?

I have 2 cams, an indoor and outdoor. Both are lacking.

If this isn't corrected soon, it's enough to make me choose other options as this is the main reason I have them!

Re: No ability to view camera history or to make a clip in the webapp

Flammarion — Thu, 05 May 2022 13:55:46 GMT

Google Home absolutely sucks. I bought my first camera a year ago (powered) and with Nest, it was awesome. A month ago I bought two more (battery powered) and when I was setting them up, had to use Google Home. I hate it. So much that I'm considering switching. I get an alert that it sees someone and when I pull it up, the video starts just as the person dissapears off the screen, even though it sees 50 feet of sidewalk in front of my house. Then the garbage truck comes and stops at my neighbors house and then mine in full camera view and I get NO alert at all. Very sporadic.

Re: No ability to view camera history or to make a clip in the webapp

Timmyc — Fri, 06 May 2022 23:18:24 GMT

Same problem. Can’t view any video history clips.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Tue, 10 May 2022 18:43:53 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

kswick — Tue, 10 May 2022 20:08:46 GMT

Yes this is still an issue! Nothing has changed and I have no ability to see anything other than a live view.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Tue, 10 May 2022 20:34:17 GMT

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

kswick — Tue, 10 May 2022 21:35:04 GMT

I have had Nest aware since before Google bought Nest. I never said anything about being interested as I have it already. This answers nothing about these new issues.

Re: No ability to view camera history or to make a clip in the webapp

Timmyc — Tue, 10 May 2022 21:49:51 GMT

The Nest app has become very slow and buggy in the last couple of years.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Tue, 10 May 2022 22:27:49 GMT

Hey folks,

What you are asking for is not a possibility at this time. Please make a Feature Request via the app. I like that idea, and I could see how it could be helpful. Thank you for all of your patience.

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

kswick — Tue, 10 May 2022 23:36:10 GMT

Brad,

Are you saying that the main feature of the web application which has been available to me for the last 8+ years until 2 weeks ago is not NOT POSSIBLE?

Looking at any past events or making a clip of footage is not impossible. Whiskey Tango Foxtrot!

Re: No ability to view camera history or to make a clip in the webapp

Brad — Wed, 11 May 2022 15:34:17 GMT

@kswick

I am telling you that the web app version is not available via Google Home. The new 2021 cams that came out are not available in the Nest app, thus not available on the Nest web app on a computer. We have plans to make a Google Home web app, but I have not been provided with any form of a date or anything. If you wish to view footage on a new cam, it has to be on the mobile app.

Best regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

Flammarion — Wed, 11 May 2022 15:56:47 GMT

Who's answering these questions? Not even coming close to answering the original question.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Fri, 13 May 2022 15:34:39 GMT

@Flammarion

There is no such option for a web app version of the Google Home app. Or if this is just related to not having a Nest Aware sub, then there is the issue. Anything else, please contact Support.

Best regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Wed, 25 May 2022 17:56:46 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: No ability to view camera history or to make a clip in the webapp

Brad — Mon, 30 May 2022 15:39:08 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: No ability to view camera history or to make a clip in the webapp

Brad — Tue, 31 May 2022 15:44:48 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.