topic Re: Unable to View Video History in Cameras and Doorbells

Unable to View Video History

Tonym67 — Sat, 05 Mar 2022 16:16:03 GMT

I figured i post this to maybe help someone else. The google reps couldn't provide any real assistance.

My symptoms:

Could not view any history clips on my PC. The blue spinning wheel would constantly be there, when I opened the website and when trying to see recorded history. the history would not load to play back. I could view on my phone though with no issues.

What I did:

1. cleared all cache, cookie and history from laptop (did not correct it)

2. Signed out of the site, then logged back in using NEST log in and then again with my google log in (did not correct it)

3. Verified my Nest subscription was still active (it was)

4. Unplugged my Wifi modem and plugged it back in- rebooting it. that worked for about 1 min (ill explain why) but the Google tech said i had too many devices on my Wifi (yeh right)

Cause /Now working:

I turned off the Secure VPN on my PC. Th anti virus program I'm running also has a Secure VPN connection. The part of it was blocking anything extra going through my PC. This is why it worked for that 1 minute when i rebooted my wifi- there was nothing to connect too. Its been two days now and I have had no issues reviewing History with my VPN --OFF. Once i turn it on, i cannot see history.

So before all else, try that!! Hope it helps! and I hope the Google peeps adds it to their list of things to check.

Re: Unable to View Video History

Brad — Mon, 14 Mar 2022 19:11:52 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Unable to View Video History

GingersCastle — Tue, 26 Apr 2022 22:33:00 GMT

This is a joke right? I have the same issue and I’m looking for a solution. I’m not looking for a community forum.

Re: Unable to View Video History

Brad — Fri, 06 May 2022 17:37:06 GMT

@GingersCastle

This is the Nest Community Forums. If you are looking for direct assistance, please contact Support.

Best regards,

Brad.

Re: Unable to View Video History

Brad — Tue, 10 May 2022 18:34:20 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to View Video History

Brad — Fri, 13 May 2022 21:25:20 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Unable to View Video History

Brad — Mon, 16 May 2022 17:35:00 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.