topic Re: Syncing nest app with Google home in Cameras and Doorbells

Syncing nest app with Google home

Yafirst — Fri, 22 Apr 2022 01:34:24 GMT

I am unable to add newly purchased outdoor camera to nest home app. When I try to add it, it takes me to Google home app and I already have it added to it, but I am not able to add the camera to Nest home. Was anyone able to resolve this issue?

Re: Syncing nest app with Google home

MplsCustomer — Fri, 22 Apr 2022 14:44:15 GMT

@Yafirst

Unfortunately, as we also discovered when we purchased a Google Nest Camera (Battery) in Sept. 2021, the Google Nest cameras and doorbells released starting in the fall of 2021 work ONLY in the Google Home app and--incredibly--NOT in the Google Nest app or on the home.nest.com website.

Google Nest's explanation for this--along with customer reactions--can be found in this Sept. 29, 2021 blog post, with no updates since then:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Syncing nest app with Google home

Brad — Wed, 18 May 2022 16:55:58 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: Syncing nest app with Google home

aatienza — Wed, 25 May 2022 00:35:41 GMT

Hey folks,

I'd like to jump in here and check if you've seen Brad response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Syncing nest app with Google home

aatienza — Thu, 26 May 2022 05:01:51 GMT

Hey folks,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie