topic Re: Nest Doorbell Battery - Live Video Unavailable in Cameras and Doorbells

Nest Doorbell Battery - Live Video Unavailable

LHensh — Wed, 27 Apr 2022 21:35:45 GMT

Hi,

I have a Nest Doorbell (battery) which does not allow me to view the live video unless the doorbell button is pushed.

When in idle mode, the doorbell wakes up when it detects movement and the green light comes on, however I do not receive a notification on my phone.

When using the Home app, I get the error 'Live Video Unavailable' whenever I try and view the live stream. This also prevents me from being able to set zones as the love video does not display on my phone when entering the zone settings.

The only time the doorbell works is when the button is pushed. When this happens I get a notification. Which I can click and can see both the live video and video recording.

Why is this happening? I have already had the unit replaced so it can't be a hardware fault.

Re: Nest Doorbell Battery - Live Video Unavailable

GarettYEG — Mon, 02 May 2022 11:29:53 GMT

I'm having the same issue and it started about the same time that yours did.

Re: Nest Doorbell Battery - Live Video Unavailable

Brad — Mon, 02 May 2022 18:07:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Have you checked your wifi out to see if that could be the issue? Also, do you have an active Nest Aware subscription?

Best Regards,

Brad.

Re: Nest Doorbell Battery - Live Video Unavailable

Brad — Thu, 19 May 2022 17:22:42 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Doorbell Battery - Live Video Unavailable

SteveT1 — Mon, 23 May 2022 05:03:07 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Nest Doorbell Battery - Live Video Unavailable

LHensh — Mon, 23 May 2022 05:13:54 GMT

Didn't work, neither did the replacement Google sent me.

Looking at other comments in this threads and other similar posts, this is an issue which has been reported by users several times since 2021 and is something Google should already be aware of and working on to resolve.

Ended up switching brands and have had no issues with that doorbell

Re: Nest Doorbell Battery - Live Video Unavailable

SteveT1 — Wed, 25 May 2022 04:58:07 GMT

Hi there,

We hear you and we’re sad to see you go. We’ll take your experience as feedback and make sure to learn from this to improve. Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.

Regards,

Steve

Re: Nest Doorbell Battery - Live Video Unavailable

GarettYEG — Wed, 25 May 2022 11:54:17 GMT

It turned out to be a hardware issue; camera was defective. Close the thread.

Re: Nest Doorbell Battery - Live Video Unavailable

Brad — Wed, 25 May 2022 15:07:27 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.