topic Re: Nest Doorbell offline NC023 in Cameras and Doorbells

Nest Doorbell offline NC023

Shaylaj — Thu, 14 Apr 2022 21:59:05 GMT

Camera shows offline after working perfectly fine. Replaced entire unit worked for a week and now showing offline. All troubleshooting steps have been performed. Wi-Fi is extremely fast and works fine on my other Nest products, smart tv PlayStation etc. I have read posts from others who similarly tried everything and hard resets work for the moment but not permanent fix. Any help is greatly appreciated.

Re: Nest Doorbell offline NC023

EmptyNester — Fri, 15 Apr 2022 02:55:32 GMT

Many other have posted very similar issues to this. If you find the solution please return here and post it.

Since this is a user forum Google does really read or respond here. You may try using the "FEEDBACK" option in the app to report the problem. Or you can also report it here:

https://support.google.com/googlenest/gethelp

Re: Nest Doorbell offline NC023

Boywonder — Fri, 15 Apr 2022 15:50:22 GMT

My doorbell is offline and I tried all of the steps to make it work again. My other google hub and thermostat works fine. I even tried removing the doorbell from the Google Home and re-installing it and now I'm getting a message stating something is wrong.

Re: Nest Doorbell offline NC023

Hacastell3 — Sun, 17 Apr 2022 15:36:04 GMT

Yesterday-stop-working-i-think-i-have-overhear-stop-working-itgreat-iam-it-work-great

Re: Nest Doorbell offline NC023

Shaylaj — Mon, 18 Apr 2022 17:53:32 GMT

So this is a known issue with many users yet this hasn’t been fixed in over a year? Seems to be the consensus on this and other similar posts…

Re: Nest Doorbell offline NC023

Brad — Tue, 17 May 2022 18:25:10 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for the hep, EmptyNester!

Re: Nest Doorbell offline NC023

seymour29 — Tue, 17 May 2022 20:49:58 GMT

Mine went offline yesterday and is showing NC023 error message

Re: Nest Doorbell offline NC023

Brad — Tue, 17 May 2022 21:44:39 GMT

@seymour29

Have you tried to Restart or Factory Reset the device?

Best regards,

Brad.

Re: Nest Doorbell offline NC023

seymour29 — Wed, 18 May 2022 00:56:56 GMT

Yes, we tried both. Device is very hot. Plugged it into laptop to see if it recognizes it and nothing.

Re: Nest Doorbell offline NC023

Brad — Wed, 18 May 2022 15:11:25 GMT

@seymour29

I would suggest being careful while handling the device, but if you can Factory Reset it, I think that would be best. I would also reach out to Support to see what options you have.

Best regards,

Brad.

Re: Nest Doorbell offline NC023

seymour29 — Wed, 18 May 2022 19:47:02 GMT

It did not respond at all. Since it was just under 2 years old and not covered, I bought a new one. Have the indoor camera and thermostats so wanted to stay in the Google family. Plus I already had the wedge and new transformer when it was first installed.

Re: Nest Doorbell offline NC023

Shaylaj — Wed, 18 May 2022 21:49:45 GMT

I have factory reset this device over 10 times I’ve received the replacement device and it worked for a week and stopped this seems to be a known issue with all of us getting the same error how can we fix this because I haven’t had a doorbell camera for three months at this point

Re: Nest Doorbell offline NC023

seymour29 — Wed, 18 May 2022 21:55:38 GMT

Mine lasted almost 2 years in Texas heat and afternoon sun

Re: Nest Doorbell offline NC023

Brad — Wed, 18 May 2022 22:16:02 GMT

Hey folks.

No solution to this issue at this time. Please keep an eye out on our blog, or contact Support for further assistance.

Best regards,

Brad.

Re: Nest Doorbell offline NC023

Shaylaj — Wed, 18 May 2022 22:36:23 GMT

What about getting another replacement? At this point this is not my issue this is googles issue. I have a $250 piece of plastic that does nothing I’m beyond frustrated.

Re: Nest Doorbell offline NC023

Brad — Thu, 19 May 2022 15:39:59 GMT

@Shaylaj

I cannot assist you with a replacement inquiry as we no longer handle those requests. You will need to reach out to Support for assistance with a replacement. This is for anyone seeking a replacement, please go to the above link.

Best regards,

Brad.

Re: Nest Doorbell offline NC023

Brad — Fri, 20 May 2022 15:57:47 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.